now hiring: Call Center representative - fast hiring process! | cebu it parkOptum

CALL CENTER REPRESENTATIVE
 
ROLE AND RESPONSIBILITIES:
You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.
You will guide and educate the customer about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.
You will intervene with care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance, when needed.
You will provide our customer real time resolutions or through comprehensive and timely follow-up with the member
Your role is critical in allowing our members, families, facilities and health professionals to have greater confidence in the exceptional care we provide. And for you, an everyday opportunity to do your life's best work.
JOB QUALIFICATIONS:
A graduate of any 4-year course, no call center experience needed!
For 2nd year college undergraduates (completed 2 semesters) and above, with at least 6 months of BPO (Voice) experience.
Senior High School graduate with 12-18 months of BPO (Voice) experience.
High School graduates are also welcome with 24 months of relevant BPO (Voice) experience.
Must be willing to work on shifting schedules
Must be willing to work onsite in Cebu
About us Optum:
 
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
 
Culture of belonging
 
Experiences and values connect us. We are dedicated to making our organization a place where people feel welcomed, valued, heard and respected. When people can bring their authentic selves to work - their experiences, stories, talents and more - it makes our collective impact even stronger and brings our value of inclusion to life.
 
Find your place in our culture of belonging
 
Benefits
 
At Optum, your total health and well-being are important to us. That's why we have benefits and resources to help you be your best at work and at home.
 
Life
 
We know you have a life outside of work. We support you in connecting with and giving back to your community. We also offer flexibility and the opportunity to focus on what matters most when you take time to be away from work...and resources that can help you balance it all.
 
Financial
 
Financial security can have a significant impact on your overall health. We offer financial benefits that support your current needs and help you plan for the future - from reimbursement and discount programs to savings, retirement and investing support.
 
Emotional
 
In addition to an environment where you can show up as your authentic self, we offer a variety of education, tools and resources to help you reduce and manage stress, build resilience and get the emotional support you need.
 
Physical
 
We offer comprehensive health insurance, supplemental health plans and other coverage, plus ways to make it easier to incorporate healthy choices into your day. If you want help with fitness, healthy eating, quitting tobacco or managing a chronic condition, we have programs and resources to support you and those you care for.
 
Discover the benefits
 
Developing and growing our talent
 
Whether someone just joined Optum, or they have been with us for years, we strive to offer them a lifetime of opportunities.
Early careers programs: We have a variety of full-time, internship, apprenticeship and co-op programs worldwide to help build our next generation of talent.
Leadership development opportunities: We host initiatives open to all employees interested in becoming high-performing people leaders or improving their leadership skills.
Career growth and mobility: We offer skill development programs, tuition reimbursement*, internal growth opportunities and career mapping support.
*Tuition reimbursement initiatives vary by region and country. Our benefits documents override any information found on this page.
 
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