Responsibilities:
Answer incoming customer calls promptly and address inquiries regarding products, services, or technical issues.
Assist customers in resolving complaints or concerns in a courteous and efficient manner.
Maintain a high level of customer satisfaction through effective communication and problem-solving.
Document all customer interactions and follow up when necessary to ensure complete customer satisfaction.
Meet individual and team targets related to call volume, quality, and customer satisfaction.
Adhere to company policies, procedures, and service level agreements (SLAs).
Promote and upsell products and services as needed to meet customer needs.
Maintain up-to-date knowledge of products, services, and procedures to provide accurate information.
Assist in resolving technical issues or concerns, escalating complex cases to the appropriate department when necessary.
Qualifications:
High school diploma or equivalent (College degree is a plus).
With or without experience in a call center or customer service environment is preferred, but fresh graduates are welcome to apply.
Strong communication skills, both verbal and written, with a neutral accent.
Ability to work in a fast-paced environment and handle high call volumes.
Excellent problem-solving skills and a positive, customer-focused attitude.
Computer literate and able to navigate multiple systems and applications.
Flexibility to work in shifting schedules, including nights, weekends, and holidays.
Willingness to undergo training and development programs.
Benefits:
Competitive salary package.
Performance-based incentives and bonuses.
HMO and health benefits.
Paid leaves and vacation days.
Opportunities for career advancement and professional growth.
Fun and inclusive working environment.
Submit profile
Metacom Business Process Outsourcing Solutions Inc.
About the company
Voice/Nonvoice Account | Up to 32k
Metacom Business Process Outsourcing Solutions Inc.
Cebu, Cebu₱13,000 - 32,000 per month
Call Center Voice and Non Voice Agents | Easy Accounts
Metacom Business Process Outsourcing Solutions Inc.
Cebu, CebuAgreement
Easy Voice and Non Voice Accounts - No BPO experience (A)
Metacom Business Process Outsourcing Solutions Inc.
Cebu, CebuAgreement
Healthcare Account | CSR | Up to 32k
Metacom Business Process Outsourcing Solutions Inc.
Cebu, Cebu₱13,000 - 32,000 per month
Call Center Agent - Easy Hiring - Up to 32k Monthly
Metacom Business Process Outsourcing Solutions Inc.
Cebu, Cebu₱16,000 - 32,000 per month
Non-Voice Nurses for a Home Health Account | Day Shift | 35K Starting Salary + 25K Signing Bonus
Select VoiceCom
Cebu, Cebu₱35,000 per month
CSR - Voice and Non Voice - Virtual Interview
Metacom Business Process Outsourcing Solutions Inc.
Cebu, Cebu₱18,000 - 24,000 per month
Call Center Agent - For Voice and Non Voice Agent
Metacom Business Process Outsourcing Solutions Inc.
Cebu, Cebu₱17,000 - 23,000 per month
Travel Agent | Virtual Process
Cebu, Cebu₱20,000 - 26,000 per month
Customer Service Associate | Earn up to 32k - Newbie Account
Cebu, Cebu₱16,000 - 32,000 per month
Chat & Email Support | Virtual Interview
Cebu, CebuAgreement
Voice/Non Voice Call Center Agent | Zoom Interview - Easy Account
Cebu, CebuAgreement
Call Center - Voice and Non Voice Agents - Virtual Interview
Cebu, CebuAgreement
Up to 18K - Financial Specialist Agent - Zoom Interview
Iloilo₱16,000 - 18,000 per month
Non Voice Agent - Up to 23K - Zoom Interview
Cebu, Cebu₱22,000 - 23,000 per month
DavaodelSur, Davao₱25,000 - 26,000 per month
Up to 26k - Tech Support Agent
Davao₱22,000 - 26,000 per month
Fresher | Earn up to 30k monthly | Easy hiring - Zoom interview
Cebu, CebuAgreement
About the company