No Work Experience Required! join our logistics account and earn a completion bonus!Tech Mahindra

Join Tech Mahindra as a Customer Service Representative for our Logistics Account! We are looking for individuals with excellent communication skills and a passion for delivering top-notch customer service. Whether you have experience in a call center or come from the hospitality industry, or a fresh prospect without experience, this is your chance to be part of a dynamic team in a growing sector. Take the next step in your career with us and enjoy exciting opportunities for growth and development!
Work Setup: Onsite
Shift: Night Shift
Responsibilities:
Handle inbound and outbound customer inquiries with professionalism and efficiency.
Assist customers with tracking shipments, resolving delivery issues, and answering product or service-related questions.
Provide accurate and timely information to ensure customer satisfaction.
Collaborate with other departments to address complex customer concerns and ensure smooth logistics operations.
Maintain detailed and accurate records of customer interactions and transactions in the system.
Uphold company standards for customer service, ensuring a positive and seamless experience for each interaction.
Qualifications:
Must be a Senior High School Graduate or a High School Graduate (Old Curriculum)
Strong customer service skills with a focus on active listening, empathy, and problem-solving.
Motivated, driven, and able to thrive in a fast-paced environment.
Excellent communication skills, both verbal and written.
Ability to handle multiple tasks simultaneously and remain organized under pressure.
Familiarity with logistics, supply chain, or shipping processes is a plus.