night duty OfficerCebu Palm Grass Hotel

Job Requirements:
Bachelor's degree graduate
Computer knowledge and experience in MS office programs.
Good customer service and interpersonal skills
Trustworthy, organized and keen to details
Can work under pressure
Ability to multitask.
Excellent organizational and time management skills
Can work on graveyard shift
 
Duties and Responsibilities:
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
Conduct Briefing for all staff during Night Shift. Inform all Overnight staff of nightly activities, group and VIP
arrivals as well as special requests and repeat guests
Check accommodations, making sure any special requests are carried out accordingly, greet guests upon
arrival and ensure escort to accommodations if appropriate.
Maintain a professional and high quality service oriented environment at all times.
Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas
are kept clean and tidy.
Must actively participate in the decision making process on guest relocation for nights when over capacity,
execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front
Office Supervisor and/or Officer on Duty prior to shift start.
Monitor and develop team member performance to include, but not limited to, providing supervision,
scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering
recognition and also reward.
Ensure the accurate completion of the daily night audit in a timely fashion.
Must be able to perform the full night audit and check each department Daily Revenue Report.
Oversee preparation of daily Cashier's Remittance per Outlet Summary Reports.
Assist the Front Office in implementing and enforcing financial controls throughout the department, helping
with control of operating expenses, scheduling and cashiering.
Should Show Initiative, Problem Solving, Staff Training, Team Leading.
Work closely with the Housekeeping Department to improve guest services and foster cross departmental
communication.
Be aware and able to enforce all fire-life-safety procedures.
Remain current in all updates with regards to new procedures and training.