Network Operations EngineerGlobe Telecom

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description Performs 2nd level (1st level being NOC) troubleshooting and corrective activities for Fault Tickets (FT)/ Work Order
(WO) and network quality/performance issues endorsed by Network Operations Center (NOC)
- Performs equipment fault isolation and correction to ensure normal equipment operations by running diagnostic tests
- Performs testing and equipment calibration and troubleshooting to normalize service interruption
- Performs 1st level troubleshooting of on-site issues
- Implements technical solutions to problems as recommended by Senior Engineers or Field Operations Engineers
Provides technical support/ consultancy to other teams (e.g. vendor)
Recommends network resiliency programs based on results of troubleshooting for submission to unit head for approval
Escalates unresolved issues to Technical Support Team or other applicable team within SLA
Activity implementation such as, but not limited to network changes rollout and parameter/configuration standardization in
the form of Methods of Procedure (MOP) and Modification Activity Request (MAR)
Performs installation and de-installation, commissioning and re-commissioning, and re-integration of equipment when
needed
Performs compatibility testing, Site Acceptance Testing (SAT), Intensive Site Acceptance Testing (ISAT) and User
Acceptance Testing (UAT) in coordination with concerned departments
Performs preventive maintenance of network elements based on schedule
Monitors and gives assessment and recommendations on actual vendors' performance and compliance to contract
provisions
Prepares and analyzes technical reports as needed (e.g turn-over/acceptance test reports)
Updates policies and procedures manuals (PPM) of existing IN/VAS network equipment
Network Operations
Project Management
Organizes processes by applying knowledge of project management processes
Testing
· Ability to displays a systematic approach to perform, validate and implement solution.
Timely implementation of assigned activities/work requests within SLA
Challenges vendor for root cause analysis and solutions
Network Operations
Network Performance Management
Technical writing proficiency
Implements the approved methods, practices and policies governing Network Operations
Network Operations
Technical Writing
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Globe Telecom

Cagayan de Oro City, Misamis Oriental
Permanent
Full-time