network and IT Support engineer in ortigas temporary wfh 25k to 50kWestern Visayas

 
 
 
 
Network and IT Support Engineer in Ortigas Temporary WFH 25k to 50k
 
Headcount: 2
Schedule: Shifting
 
JOB RESPONSIBILITIES
Responsibilities includes but not limited to maintaining, troubleshooting, diagnosing and
resolving problems, as well as implementing and designing network solutions.
 
A day to day schedule would consist of answering client calls, responding to emails to help
resolve client issues, either with internet, phone service, changes to their phone system as well as
configuring pbx for new clients, porting in phone numbers and following up on previous support
tickets to ensure all issues are resolved.
 
Candidates must be able to follow SOP, create support tickets, follow through if issue is not
resolved right away, and ask for help if there is a road block until client issue is resolved.
 
 
-EXTREMELY well organized
-must be a self-starter, outside the box thinker
-be able to work under pressure, keep organized and look for solutions
-seek out solutions when they hit a roadblock instead of dropping the task and forgetting it
-answer support/general calls from end users and resolve their issue
-provision new phone systems, phones, port numbers
-manage remote installation of internet & voip service with on-site techs
-install/maintain/upgrade software for IP cameras
 
 
You could work with a variety of network types, such as:
-LANs, WANs, MANs, WLANs & Voip
 
 
JOB QUALIFICATIONS
Ideal Candidate MUST have the following:
-3+ years of experience with Asterisk, Freepbx, FreeSwitch
-knowledgeable in Linux/Unix OS
-knowledge of Grandstream &  IP phones & provisioning such as Polycom, Cisco, Yealink
-Experience with AWS and GCP platform is preferred for managing VPS
-Above Average communication skill
-technical knowledge about networking, VoIP, how it works, capabilities, limitations, call quality testing
-outside the box thinking and ability to resolve problems in a timely manner
-must be organized and ability to document how-to and common troubleshooting steps
-Telecommunication & Internet Support experience
-Experience with Soft switches / pbx
-must be a self-starter, outside the box thinker
-be able to work under pressure, keep organized and look for solutions
-answer support/general calls from end users and resolve their issue
-provision new phone systems, phones, port numbers
-manage remote installation of internet & voip service with on-site techs
-install/maintain/upgrade software for IP cameras
 
Tools that must have experience in;
-Asterisk/Freepbx/Kamailio/FreeSwitch (VoIP soft switch)
-Wireshark for VoIP troubleshooting
-Basic software such as Logmein, Office, VPN, FTP, SSH
-IP phone configuration & setup
-CentOS and general Linux operation
 
 
JOB SHIFT
? Monday to Friday (Nightshift – US Time)
? Saturday and Sunday - Restday
 
 
 
 
Please send your resume to [email protected]
0945-741-0492
 
 
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Thank you
 
 
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#itsupportengineer
#Asterisk
#Freepbx
#FreeSwitch  
#hiring
#job
#jobhiring
#jobopening  
 
 
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