mystery shopping phone AgentExpertise.com
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 05/12/2020
This is a work from home position. Nightshift hours. Monday-Friday 10 pm to 6 am Philippines timezone.
Do you have a perfect American accent and more than 2 years experience making calls?
Do you have reliable internet, good computer specs and a quiet environment to be able to make high quality calls?
Are you a responsible person that can be trusted to work remotely?
Can you handle nightshift hours?
Are you someone with a great attitude with a proven history of hitting KPI's?
About Us
At Expertise, we make it easy to find the best local experts, every time. Finding the right highly-skilled professional takes significant time and effort, including in-depth research, detailed comparisons, and deciphering which online reviews are reliable and authentic. Expertise features only objectively quantified and qualified professionals hand-picked by our selection process. We do the research to understand what's important when searching for experienced professionals - whether dentists, attorneys, or roofers - so our readers trust that when we say a company is one of the best, it is.
Job Summary
You will be one of the Rockstar members in our mystery shopping team responsible for conducting mystery shopping calls to grade our providers.
Duties and Responsibilities
Responsible for managing all phone calls and email correspondence in your queue
In perfect written English be able to respond by email without the need for templates
Expected to ensure all targets are met by monitoring your KPIs in real time
Join in weekly meetings to discuss with the team the previous week's performance and issues encountered and drive improvement actions if the target is not met
Perform other tasks assigned by the immediate supervisor
Requirements:
Minimum 1-2 years of experience phone sales experience
Excellent ability to manage and build relationships
Demonstrated ability to meet and exceed goals
Advanced conversational skills
Unrelenting drive to understand and meet prospective customer needs
Familiarity with Salesforce a bonus
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Jazz
Do you have a perfect American accent and more than 2 years experience making calls?
Do you have reliable internet, good computer specs and a quiet environment to be able to make high quality calls?
Are you a responsible person that can be trusted to work remotely?
Can you handle nightshift hours?
Are you someone with a great attitude with a proven history of hitting KPI's?
About Us
At Expertise, we make it easy to find the best local experts, every time. Finding the right highly-skilled professional takes significant time and effort, including in-depth research, detailed comparisons, and deciphering which online reviews are reliable and authentic. Expertise features only objectively quantified and qualified professionals hand-picked by our selection process. We do the research to understand what's important when searching for experienced professionals - whether dentists, attorneys, or roofers - so our readers trust that when we say a company is one of the best, it is.
Job Summary
You will be one of the Rockstar members in our mystery shopping team responsible for conducting mystery shopping calls to grade our providers.
Duties and Responsibilities
Responsible for managing all phone calls and email correspondence in your queue
In perfect written English be able to respond by email without the need for templates
Expected to ensure all targets are met by monitoring your KPIs in real time
Join in weekly meetings to discuss with the team the previous week's performance and issues encountered and drive improvement actions if the target is not met
Perform other tasks assigned by the immediate supervisor
Requirements:
Minimum 1-2 years of experience phone sales experience
Excellent ability to manage and build relationships
Demonstrated ability to meet and exceed goals
Advanced conversational skills
Unrelenting drive to understand and meet prospective customer needs
Familiarity with Salesforce a bonus
Powered by JazzHR
Jazz
Other Info
Philippines
Permanent
Full-time
Permanent
Full-time
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Expertise.com
About the company
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