Description
Primary Role:
- Provide 2nd level or higher support related but not limited to: e-mail technical support or remote telephone and assistance for internal and external customers.
- Manage incidents and service requests. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
Minimum Qualifications:
- Candidate must possess at least a Bachelor's Degree in Business Management, Information System, Computer Science, Information Technology or other relevant fields.
- At least 5 years' experience in Customer/Client service experience, Microsoft Exchange Unified Messaging Server 2007 or Live Communication Server 2005 administration, Win2000/2003 administration, Hardware management skills.
- ITIL certification is a plus.
- Excellent documentation, analytical, and resolution skills. Must be able to communicate effectively and work with all levels of the organization
- Temporarily work from home but applicants must be willing to work in Mandaluyong, BGC or Quezon City once onsite operations resumed.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 5
Availability for travel: No
Availability for change of residence: No
Primary Role:
- Provide 2nd level or higher support related but not limited to: e-mail technical support or remote telephone and assistance for internal and external customers.
- Manage incidents and service requests. Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.
Minimum Qualifications:
- Candidate must possess at least a Bachelor's Degree in Business Management, Information System, Computer Science, Information Technology or other relevant fields.
- At least 5 years' experience in Customer/Client service experience, Microsoft Exchange Unified Messaging Server 2007 or Live Communication Server 2005 administration, Win2000/2003 administration, Hardware management skills.
- ITIL certification is a plus.
- Excellent documentation, analytical, and resolution skills. Must be able to communicate effectively and work with all levels of the organization
- Temporarily work from home but applicants must be willing to work in Mandaluyong, BGC or Quezon City once onsite operations resumed.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 5
Availability for travel: No
Availability for change of residence: No
Other Info
₱ 45,000.00 monthly · Quezon City, National Capital Region · Today, 02:42 PM
Work type
Home Based
Work type
Home Based
Submit profile
V-call Center Link (vcclink), Inc.
About the company
V-call Center Link (vcclink), Inc. jobs
Metro Manila
Position ms exchange um ( Analyst - lead level) recruited by the company V-call Center Link (vcclink), Inc. at Quezon, Quezon, Joboko automatically collects the salary of ₱ 45,000.00 monthly, finds more jobs on MS Exchange UM (Analyst - Lead Level) or V-call Center Link (vcclink), Inc. company in the links above