Mortgage Loan CoordinatorSixEleven Global Services and Solution

Description
Duties include:
• LC's will interact with the borrower:
o Email a "Needs List"
o Monitor the document system to ensure all documents requested from the
Needs List are received from the borrower.
o Follow up with borrower for any missing items.
• Provide frequent loan status updates to the borrowers or Real Estate Agents by
email or phone.
• Follow up on DB leads (Search criteria to be provided)?? Is this a sales call?
• Lock a loan when instructed (dependent on SunSoft access)
• Prepare the loan file for submission (using ZenDocs) to Ops
• Make sure CD (Closing Disclosure) has gone out
• Run DU or LP (dependent on SunSoft access)
• Return calls as required or directed by the Loan Officer
• Write thank you and customer appreciation letter.
• Order supplies as needed when directed (use approved or preferred vendors)
• Schedule meetings or events for LowRates leadership as directed
• Perform Administrative tasks as needed.
Minimum Requirements for Back Office Agents:
• 2-year college, plus 2 or more years of relevant work experience or 4-year college
degree with 1 year or more of relevant work experience
• Strong English reading and comprehension skills
• Excellent customer service skills and ability to deal with difficult people
diplomatically
• Strong English verbal and written communication skills
• Ability to follow instructions in English and adhere to defined procedures
• Organized and ability to prioritize a large pipeline of work and multi-task
• Ability to work in a fast paced environment
• Strong Computer Literacy
o Must know how to navigate through Windows 10.
o LC's will access online tools and applications through Amazon Appstream
o LC's must be proficient at navigating through multiple windows and applications
o LC's must be able to use a Loan Origination Software system
o LC's must be able to access supporting documents in the Broker In Box or
document repository
Desired Skills (not required)
• Experience and knowledge of mortgage and the mortgage process.
• Customer Service experience a plus
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: No
Availability for change of residence: No

Davao del Sur, Davao Region ·  24 September (updated)
Work type
Full Time