monitoring and observability analyst, global Operations command center (gocc)The Manufacturers Life Insurance Co (Phils) Inc( Manulife Philippines )

Job Description
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
In Office
Job Description
The opportunity
The successful candidate will work closely with other leaders in infrastructure engineering, product development, operations, and Application support to enable monitoring that will ensure service reliability. He/she must understand how different methods of service and system monitoring can be configured to provide a holistic view of IT services, how Manulife infrastructure and application systems integrate and be able to pinpoint where monitoring systems require improvement.
As part of a 24/7/365 operation, this is an Office based shift role.
Shift patterns may change as management and business needs change.
Responsibilities
Instrument monitoring solutions on various infrastructure platforms.
Scripting custom monitoring solutions & AI instrumentation.
Capable of troubleshooting & identifying issues and provide solutions.
Accountable for the deliveries of the Global Tools team from both strategy and day to day operations perspective.
Actively promote a culture of continuous improvement and ensure that a steady stream of incremental improvements is delivered.
Effective communication and collaboration with the Infrastructure and Application teams.
How will you create impact
Increased reaction patterns/models and decreased risks exposure handling Incidents and events
Faster onboarding of new tools and processes by better use of automation
Assist Infrastructure/DevOps/Application teams covering 24/7 monitoring and basic troubleshooting
What motivates you
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
Bachelor's Degree in Computer Science, Engineering or any Computer related courses
At least 5 years solid coding experience in using scripting languages such as Java, JSON, Ruby, Python, Powershell, Javascript, Regex
Advanced knowledge of Docker, Cloud Foundry and Azure Kubernetes as well as other components supporting a highly automated, resilient engineering platform..
Solid experience in building the Four Golden Signal of SRE, performance and reliability story using the full stack functionality of New Relic, Statseeker or Azure Monitor, Grafana, xMatters, MoogSoft, Dynatrace, DEVO
Experience working with OpenStack, Linux/UNIX, minions, Docker, Containers, AKS, microservices and Microsoft Azure.
Familiarity with REST API development principles and practical application and knowledge of modern software architectures
Strong awareness of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP and distributed networks.
Experience with open-source technology, software development and system engineering, automation and predictive analytics.
Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workspace
Effective decision making / problem solving skills (debugging, testing)
Experience on site reliability engineers (SREs) concepts and a proactive approach to spotting problems, areas for improvement, and performance bottlenecks.
Ability to build effective relationships with internal/external stakeholders. Be part of initiatives to develop and improv e standards, practices and methodologies.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem-solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.
Work Arrangement: Full Onsite Set-up
Schedule: 24x7 rotating shift
Location: Amenability to work in U.P. Ayala Land TechnoHub, Quezon City
What can we offer you
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first culture
We lead with our Values every day and bring them to life together.
Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
Continuous innovation
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer