mobility CoordinatorNeksjob Corporation

Job Description
Job Summary:
The Premium Support Aviation Coordinator is responsible for providing personalized and efficient service to premium customers with customized private aviation travel solutions. The coordinator will coordinate with internal and external teams to manage and execute all aspects of the premium travel experience, including reservations, airport services, inflight services, and post-flight services. The role also involves developing and maintaining accurate records of premium customer preferences, requirements, and travel histories, monitoring flight operations, and proactively addressing any issues that may impact the premium customer experience. The coordinator will also assist in the development and implementation of new premium services and products, continuously seeking ways to improve the premium customer experience.
Extensive aircraft knowledge
An expert understanding of the aviation industry and the charter market
Ability to communicate effectively in written and verbal English to support customers from various countries and time zones at senior levels
Experience reviewing, negotiating and working within high level service agreements
Excellent time management skills, ability to work across multiple time zones and functional areas
Detail-oriented with superb organizational skills
Strong written and verbal communication skills
Ability to multitask and work well under pressure
Ability to pivot and be flexible as priorities often change in an instant
Must enjoy disentangling knotty problems and find joy coming up with creative solutions just as much as figuring out how to implement them
Discretion and decorum are key
Financial experience with managing budget
Service oriented and strives for positive results
Ability to prioritize and meet strict deadlines in a fast-paced setting
Exceptional ability to handle confidential information in a professional manner
Strong interpersonal skills with the ability to thrive in a team environment
PC skills including MS Office Suite (Word, Excel, PowerPoint), Outlook and Internet Ability to efficiently access and enter data using computer systems
Key Responsibilities:
Responsible for coordination of all aspects of charter flights (includes ensuring trips meet established policies / procedures)
Oversees the documentation and information related to charter travel and processes (to include obtaining and ensuring that all FAA and DHS documentation is obtained or in place)
Receive, review and share timely quotes for charter requests to ensure that all aspects of the trips are addressed and/or covered
Work to analyze and plan around operational factors and restrictions that may affect the successful completion of a flight (weather, runway capacity, aircraft performance, airport hours, crew duty) and deliver that information to the premium customer so that they understand how these factors may impact their travel
Communicate effectively with other department to ensure seamless trip execution (M&E, GAP, Premium Service)
Proactively seek alternative travel opportunities if primary charter company has limitation
Monitors changes to trip scheduling and the resulting implications to the overall travel plan
Collaborates to foster trip continuity and maintain an open flow of communication between team members (review weekly plans with leadership & GAP)
Identify and proactively raise potential service issues to appropriate internal function group; suggest necessary process improvements to enhance and improve operational workflow and performance.
Monitors email and phone activity both during shift and hand off work in follow the sun support model
Maintain an attitude of total customer service focused on anticipating the traveler needs and exceeding their expectations
Prepare and send contracts for executive approval to execute alternative vendor contracts
Drives organizational change management activities to ensure success.
Establishes clear expectations on financial impacts associated with service delivered
Ensure vendor payment is sent in a timely manner in accordance with contract terms
Manages KPIs / SLAs of charter company to ensure delivering services to meet expectations
Maintain strict confidentiality when dealing with sensitive information
Maintain relationships with charter operators, ground transportation, travel related vendors
Support and sustain a positive work environment that promotes team performance through personal contribution.
Continuously learn and improve service skills; be receptive and responsive to performance feedback; remain current on operational processes, methods, and procedures; educate the customer when appropriate.
Qualifications
2-3 years of relevant experience (aviation sector- experience with chartering brokering is also a plus)
With excellent communication, interpersonal and organizational skills
Keen attention to detail, ability to multitask, and proficiency in relevant software programs.
Must be extremely organized, self-reliant and proactive
Someone who takes initiative to handle and address every detail while understanding (and anticipating) that the travel needs may change at a moment's notice