mis/wfm Team LeadTech Mahindra

Responsible for MIS Specialists performance, development, mentoring, and coaching to meet and continuously improve both company and client service level metrics.
Oversee Adhoc reporting and real-time monitoring.
Assist MIS Manager in the supervision and execution of the activities and responsibilities of MIS Department.
Responsible to ensure schedules are based on trend analysis to meet staffing requirements.
Held accountable for schedule adherence, absenteeism, call volume, in chair occupancy, average call handle time and other components of the overall work flow.
Accountable for meeting all performance indicators/metrics using reporting tools and techniques specific to MIS functions.
Coordinate team activities and special projects and Lead staff in accordance with policies and procedures of the company and client requirements and expectations.
Recommend and coordinate needed changes based on process analysis.
Ensure to meet KPI's specific to each Tower.
Strong understanding of TechM business, core values, and goals
Strong verbal and written communication skills
Ability to manage multiple, complex, on-going tasks and projects
Ability to lead and partner successfully with staff and chain of command
Great interpersonal skills
Strong attention to detail
Open, honest, and empathetic manner when dealing with people
Strong attention to detail and desire to follow procedures
High customer service orientation
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), or ability to learn technology quickly
High level of integrity, honesty, and judgment
Basic understanding of Data analysis and reporting
Action planning
Bossjob

Cebu City, Cebu
Permanent
Full-time