migraine care navigator ( US based migraine center)Pearl Talent

Work Arrangement: Fully remote, overlapping PST working hoursJob Type: Full-timeWork Schedule: 40 hours per week, Monday to Friday, 8:00AM - 5:00PM/ 9:00AM - 6:00PM PSTLocations: Remote, open to candidates based in the PhilippinesAbout Pearl TalentPearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.Hear why we exist, what we believe in, and who we're building for:Why Work with Us?At Pearl, we're not just another recruiting firm-we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, make an impact, and build a long-term career. We believe in creating environments where your potential is recognized, your voice matters, and your success is tied to meaningful work-not short-term perks. Joining Pearl means stepping into opportunities that challenge you, support you, and set you up for lasting success.About the Company:The company is dedicated to providing advanced, personalized care for individuals suffering from chronic headaches and migraines. Their mission is to deliver compassionate and specialized treatment, ensuring every patient receives the highest level of attention and support on their journey to recovery. With a holistic and patient-centered approach, they aim to improve the quality of life for those struggling with debilitating headaches. Moreover, the team is built on empathy, expertise, and a commitment to making a lasting difference in the lives of our patients.Role Overview:The Migraine Care Navigator will be the main point of contact for patients, guiding them through their treatment journey and ensuring seamless, compassionate support. This role requires a deep understanding of patient needs, efficient management of appointments and follow-ups, and a proactive approach to improving patient experiences.Key Responsibilities:1. Patient Intake and Onboarding
Conduct initial intake assessments to gather essential health information, symptoms, and patient concerns.
Guide new patients through onboarding, explaining treatment options and addressing preliminary questions.
Coordinate with physicians to ensure accurate documentation and communication of patient information.
2. Patient Care and Support
Manage and schedule appointments, minimizing wait times and optimizing provider schedules.
Follow up with patients post-appointment to ensure treatment adherence and address additional needs.
Provide resources, educational materials, and support, addressing inquiries and referring complex cases as needed.
3. Coordination and Quality Improvement
Collaborate with medical and administrative teams for accurate patient records and efficient clinic operations.
Assist with insurance and billing inquiries, including prior authorizations and claims support.
Gather patient feedback to enhance the patient experience, focusing on communication, wait times, and satisfaction.
Requirements
At least 2-3 years of experience in a patient navigation, healthcare coordination, or medical assistant role.
Strong empathy and communication skills, with the ability to support patients compassionately.
Background in healthcare or patient advocacy, with a solid understanding of medical terminology and patient care processes.
Experience with scheduling software and medical record systems; familiarity with HIPAA compliance.
Proficiency in time management and multitasking, especially under high patient volume.
Ability to handle rapidly evolving processes / comfortable with ambiguity.
BenefitsCompensation Package:
Remote Work: Fully remote-work from anywhere
Work Schedule: Monday to Friday, 8:00AM - 5:00PM/ 9:00AM - 6:00PM PST
Generous PTO: Ample paid time off to rest and recharge
Direct Mentorship: Grow through guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Work and connect with professionals around the world
Work-Life Balance: Flexible hours that support a healthy work-life balance
Our Recruitment Process: * Application
Screening
Skills Assessment
Top-grading interview
Client Interview
Job Offer
Client Onboarding
Ready to Join Us?If this role aligns with your skills and career goals, we'd love to hear from you. Apply now to take the next step in your journey with Pearl.
Pearl Talent

Cebu City, Cebu
Permanent
Full-time