metrics management and optimization ConsultantAIA Group

Job Description
FIND YOUR BETTER AT AIA
If you believe in better, we'd love to hear from you.
WE ARE LOOKING FOR .....
Responsible for the development of reports and analysis of Operations metrics to keep track of the team's performance and understand the reasons behind the trends, keep track of issues and challenges that might impact the ability of the team to meet its business plans and objectives and help them make informed decisions.
Develops monitoring reports to keep track of the team's performance as well as challenges and issues that might impact the ability of the team to meet its business plans and objectives and help the team make informed decisions
Identifies all required data sets given the information requirements as specified in the business requirements
Determines queries to create reports as required
Creates formulae where necessary in order to analyze data
Collaborates with other business units on reporting and data-related projects/initiatives
Analyzes metrics to understand the WHYs behind the trends and take necessary actions to improve them
Provide actionable insights including communication and presentation of findings to relevant business units / management
Handles metrics reporting to Group as well as to internal business units
Responsible for the accuracy and on-time delivery of all reporting requirements
Ensures data collection capability in relevant systems and business processes
Examines and evaluates purpose and content of business reports to develop new, or improve existing format, use, and control: Reviews reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report
Confers with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements
Evaluates findings, using knowledge of workflow, operating practices, records and retention schedules
Recommends establishment of new or modified reporting methods and procedures to improve report content and completeness of information
Performs ad hoc tasks that may be assigned by the Customer Strategy Management Lead
MINIMUM JOB REQUIREMENTS
Bachelor's Degree in Statistics, Mathematics, Data Science, Computer Science or a related discipline with at least 3-5 years of experience in data analytics, reporting and metrics management
Experience using programming languages such as SAS, Python, SQL
Experience using visualization tools such as Tableau, PowerBI
Background in handling big data. Strong track record of manipulating, processing, and extracting data from large databases
Preferably with knowledge of insurance /business processes
Must be proficient in MS Office applications
Must be organized and keen to details
With good analytical and problem-solving skills
Must have excellent oral and written communication skills