Howdy,
We are a fast-growing software company looking for a full-time Customer Support Specialist (Merchant Advocate) to join us in providing world-class support for eCommerce apps trusted by over 800,000 Shopify merchants around the world.
This position is 100% remote, but applicants must be located in the Philippines.
The shifts will be 6AM - 2PM, 2PM - 10PM, and 10PM to 6AM PH time. You must be willing to work graveyard shifts and on the weekends.
What does the position entail?
- Providing live chat and email-based support on our Tier 1 support team that serves as the first point of contact for customers that reach out for help
- Respond to general inquiries with a friendly, professional tone and ready-to-help attitude
- Work closely with Tier 2 support to escalate tickets and ensure a smooth handoff between support teams
- Willing to help in any area of the product (help documentation, product research, etc.)
- Collaborate with all teams as an advocate for the customer
Requirements:
- Have 2+ years of chat and email-based support experience
- Be a strong communicator with excellent written English skills
- You must be tech-savvy with some prior technical experience
- Be detail-oriented and able to document, track, and monitor problems in a timely manner
- Have experience using ticketing and chat systems such as Crisp, Snapengage, Help Scout, Zendesk, Intercom, etc.
- Able to be productive with little supervision
- Be enthusiastic about solving problems and helping others!
Nice to haves, but not required:
- eCommerce experience
- Experience with the Shopify platform
- Basic HTML and CSS skills
Things we love:
- Living by our GAINS core values of Growth Mindset, Analyze Before Assuming, Iterate & Improve, Nurture Relationships, and Scrappy.
- Helping over 800,000 Shopify merchants who have used our apps.
- Having a stress-free work environment!
Things we avoid:
- Micro-managing
- Egos
- Drama
Cheers,
The Booster Apps Hiring Team
Booster Apps
We are a fast-growing software company looking for a full-time Customer Support Specialist (Merchant Advocate) to join us in providing world-class support for eCommerce apps trusted by over 800,000 Shopify merchants around the world.
This position is 100% remote, but applicants must be located in the Philippines.
The shifts will be 6AM - 2PM, 2PM - 10PM, and 10PM to 6AM PH time. You must be willing to work graveyard shifts and on the weekends.
What does the position entail?
- Providing live chat and email-based support on our Tier 1 support team that serves as the first point of contact for customers that reach out for help
- Respond to general inquiries with a friendly, professional tone and ready-to-help attitude
- Work closely with Tier 2 support to escalate tickets and ensure a smooth handoff between support teams
- Willing to help in any area of the product (help documentation, product research, etc.)
- Collaborate with all teams as an advocate for the customer
Requirements:
- Have 2+ years of chat and email-based support experience
- Be a strong communicator with excellent written English skills
- You must be tech-savvy with some prior technical experience
- Be detail-oriented and able to document, track, and monitor problems in a timely manner
- Have experience using ticketing and chat systems such as Crisp, Snapengage, Help Scout, Zendesk, Intercom, etc.
- Able to be productive with little supervision
- Be enthusiastic about solving problems and helping others!
Nice to haves, but not required:
- eCommerce experience
- Experience with the Shopify platform
- Basic HTML and CSS skills
Things we love:
- Living by our GAINS core values of Growth Mindset, Analyze Before Assuming, Iterate & Improve, Nurture Relationships, and Scrappy.
- Helping over 800,000 Shopify merchants who have used our apps.
- Having a stress-free work environment!
Things we avoid:
- Micro-managing
- Egos
- Drama
Cheers,
The Booster Apps Hiring Team
Booster Apps
Other Info
Philippines
Permanent
Full-time
Permanent
Full-time
Submit profile
Booster Apps
About the company
Customer Success and Growth Specialist (WFH)
Blueberry Digital Labs
Cebu, Cebu₱15,000 - 20,000 per month
About the company