POSITION SUMMARY
Dynata is the global leader in online data collection for the market research industry. Our Member Support Agents are responsible for delivering the best customer service to panel members participating in our market research surveys. The Member Support team fulfills a vital role in ensuring our members receive high-quality answers to their questions and become brand advocates.
The role of a Member Support Agent is to create a positive member support experience and build strong relationships with our members. Agents accomplish this through problem-solving, ensuring timely resolution and/or escalation of requests, communicating promptly on progress, and handling members with a consummately professional attitude across a range of support mediums. Our team's goal is to ensure our panel members are being always provided with the highest levels of customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These include the following. Other duties may be assigned at the discretion of management in the context of the role.
Achieve or exceed required KPI goals.
Support panel members across a range of support mediums, primarily through email.
Achieve or exceed required KPI rating for member satisfaction.
Perform end-user testing of panel websites and report findings to appropriate stakeholders.
Research and perform fraud checks.
Ensure escalated complaints and sensitive subject matters are resolved accordingly.
Dynata
Dynata is the global leader in online data collection for the market research industry. Our Member Support Agents are responsible for delivering the best customer service to panel members participating in our market research surveys. The Member Support team fulfills a vital role in ensuring our members receive high-quality answers to their questions and become brand advocates.
The role of a Member Support Agent is to create a positive member support experience and build strong relationships with our members. Agents accomplish this through problem-solving, ensuring timely resolution and/or escalation of requests, communicating promptly on progress, and handling members with a consummately professional attitude across a range of support mediums. Our team's goal is to ensure our panel members are being always provided with the highest levels of customer service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
These include the following. Other duties may be assigned at the discretion of management in the context of the role.
Achieve or exceed required KPI goals.
Support panel members across a range of support mediums, primarily through email.
Achieve or exceed required KPI rating for member satisfaction.
Perform end-user testing of panel websites and report findings to appropriate stakeholders.
Research and perform fraud checks.
Ensure escalated complaints and sensitive subject matters are resolved accordingly.
Dynata
Other Info
Cebu
Permanent
Full-time
Permanent
Full-time
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Dynata
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Philippines
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About the company
Dynata jobs
Philippines