medical Virtual Assistant (front desk specialist) | permanent homebased w/ hmoGlobal Medical Virtual Assistants

A medical virtual assistant works closely with medical professionals or health insurance companies to ensure that the best interests of the healthcare provider, patient, and medical establishment are met.
Tasks:
Managing inbound calls from and outbound calls to patients, providers, and healthcare insurance companies regarding inquiries, appointments, and data verification;
Maintaining great phone etiquette
Obtaining medical history by navigating through different Electronic Medical Records systems (EMRs) such as - Cerner, Epic, AthenaNet/AthenaHealth, and, NextGen
Verifying healthcare insurance coverage and eligibility
Providing administrative support that includes: a) data entry. b) appointment scheduling, c) email management, d) record management, and e) time-keeping
Taking charge of health promotion, explanation of care plans, admissions, new patient intake, and front-desk triage
Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers
Strictly adhering and complying with the HIPAA policy
Qualifications:
Must have excellent verbal and written English communication skills
At least 1-2 years of experience in a medical-related background or account
Familiar with medical terminologies
A healthcare-related degree is highly preferred
Intermediate skills with Google Workspace and/or Microsoft Office
HIPAA Certification is a plus
Excellent time management
Strong attention to detail
Impartial
Highly organized
Computer savvy
System Requirements:
PRIMARY
Computer Processor: at least Intel Core i3-5th gen (2015 or later) AMD Ryzen 3
Computer Memory/RAM: at least 8.00 GB
Computer Operating System: at least Windows 10 / Mac OS Monterey
Headset: Any USB-type headset with noise-cancelling feature
Camera: Capable of a clear and crisp video output
BACK-UP
Computer Processor: at least Intel Core i3-3rd gen (2015 or later) or similar
Computer Memory/RAM: at least 4.00 GB
Computer Operating System: at least Windows 10 / Mac OS Monterey
Headset: Any USB-type headset with noise-cancelling feature (Optional)
Summary of role requirements:
Looking for candidates available to work:
Monday: Evening
Tuesday: Evening
Wednesday: Evening
Thursday: Evening
Friday: Evening
1 year of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 09 February 2024
Expected salary: ₱36,000 - ₱38,000 per month