max program ManagerSitel Licensed Insurance Services

General Purpose As the Employee Experience lead for Sitel Group's EMEA region, the post holder will be responsible for ensuring the execution of initiatives associated with Sitel Group's premier platform, My Associate Experience (MAX). The post hol General Purpose As the Employee Experience lead for Sitel Group's EMEA region, the post holder will be responsible for ensuring the execution of initiatives associated with Sitel Group's premier platform, My Associate Experience (MAX). The post holder will partner Global MAX teams as well as country MAX Leaders and business leaders in the EMEA Region to realise our MAX strategy. You will be responsible for leveraging data and metrics to inform our MAX priorities, define and measure success, and influence change at our company and within our industry. Essential Duties and Responsibilities Activate and execute key MAX initiatives and concepts through actionable activities. Collaborate closely with owners of MAX programs that define the employee experience. Influence leadership across the region on adopting MAX in everyday experiences. Develop trusted advisor relationships with business and HR leaders to influence the people strategies and drive to decisions in a complex, rapidly evolving environment. Use research and data to identify high potential areas of investment in the employee experience, build influence for suggested strategies, and measure success. Supervisory Responsibilities None Communication Internal Global MAX Teams Country HR Managers Country HR MAX leaders Country Leaders External Vendors Experience, Knowledge and Skills Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bachelor's Degree. 4+ years' experience working in people or employee experience related roles. A passion for employee engagement. Demonstrated success in defining and overseeing success on employee engagement program initiatives. Demonstrated results building and sustaining complex cross functional relationships. Able to challenge the status quo and provide feedback to leadership. Self-starter able to independently maintain productivity and progress toward annual goals. Demonstrated experience navigating a fast paced, dynamic, matrix environment and adapting to change. Proficiency in verbal communications and the assembly, formatting and presentation of communications to senior leaders. Capable of crafting and communicating a clear project plan and keeping partners advised on progress. Fluent in written and spoken English. Advanced knowledge of MS Office and comfortable learning new technical systems as needed. Experience in labour-intensive industries (retail, hospitality, contact centre) would be an advantage. Competencies Establish Relationships Relates to others in an accepting and respectful manner regardless of their organizational level, personality, or background. Maintains positive relationships even under difficult or heated circumstances. Leaves others feeling better after interacting with them. Expresses own viewpoints tactfully to avoid creating unnecessary conflict Influence Change Implements the change by developing and deploying specific goals, responsibilities, metrics, and timelines. Participates in communicating the change and ensuring understanding of the local opportunities and issues related to the change. Builds buy-in to the change by involving those affected and influencing relevant stakeholders in the organization. Monitors change-related progress, and adapts as needed to ensure successful implementation. Promote Collaboration & Teamwork Expresses oneself clearly and effectively in one-on-one conversations & small groups. Proactively shares timely information and updates with relevant parties. Appropriately involves others in planning, problem-solving and decisions that affects them. Encourages others to share information and viewpoints frankly and openly. Addresses and resolves conflict directly and constructively, focusing on issues rather than people. Build Realistic Plans Identifies action steps needed to accomplish objectives. Prepares realistic estimates of resource requirements (e.g., budget, headcount) needed to accomplish team objectives. Identifies risks and assumptions in plans. Establishes clear, realistic timelines for goal accomplishment. Show Adaptability Willingly adapts to shifting or competing priorities. Demonstrates an appropriate level of composure and patience under trying circumstances. Demonstrates a willingness to try new things, even at the risk of failure. Seeks feedback to enhance performance. Communicate With Others Listens carefully to others. Communicates clearly and concisely. Provides appropriate level of detail in communications. Writes in a structured, accurate and concise manner Keeps others informed
Monster

Philippines
Permanent
Full-time