marketplace CoordinatorTeamified

Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people.About our Client:Our client is an online advertising marketplace that connects media and rights owners with brands and agencies. They offer a platform where media owners can list and sell advertising packages, while brands and agencies can search, book, and buy them online or through their dedicated sales team. Beyond the transaction, their platform facilitates campaign delivery through multimedia file management (images, videos, and audio), post-campaign reporting, and revenue operations. You can expect to join a warm and welcoming team in a business that wants you to succeed and we can support you with your professional development.About the Role:As a Marketplace Coordinator, you'll play a pivotal role in bridging sales, support, and operations, ensuring seamless listing and campaign management for our clients media marketplace. We're seeking a highly organized professional with strong customer service skills who thrives on creating win-win outcomes for sellers and buyers alike. You'll take ownership of onboarding new sellers, managing listing data, and maintaining fresh, compelling packages on our client's platform, while handling post-sales campaign fulfilment for brands and agencies. Once familiar with their ecosystem, you'll drive enhanced user experiences through proactive communication, data accuracy, and efficient workflow management, including integrations with tools like Salesforce for tracking and reporting. We're looking for an excellent problem solver with a passion for customer success and marketplace operations who can guide our clients platform's growth by anticipating needs and delivering exceptional results. This role has the potential for growth, with the possibility of taking on broader team leadership in the future.Responsibilities and Task:
Onboard new sellers by collecting listing data, creating advertising packages and pricing, organizing images and media kits, and uploading them to the platform for optimal marketplace display
Maintain and update seller listings, including categorizations, to ensure they remain current, compelling, and aligned with business requirements
Communicate proactively with sellers to gather fresh packages, resolve discrepancies, and promote re-listings or enhancements
Manage post-sales campaign requirements for buyers (brands and agencies), including trafficking creatives, coordinating delivery, sharing proof of posting, and generating post-campaign reports
Monitor ad campaign delivery and performance, anticipating issues and collaborating with sales and support teams to ensure smooth execution
Respond to customer queries across multiple channels with enthusiasm, turning needs into positive outcomes and bringing feedback into the business for continuous improvement
Prepare and deliver customer training materials, walk-throughs, and onboarding sessions to drive platform adoption
Promote customer loyalty by assisting with re-books, subscriptions, and personalized follow-ups to create exceptional experiences
Collaborate on promotions and configurations with the sales team, ensuring listings and campaigns are optimized for success
Engage with potential customers in social media groups and communities to build relationships and drive marketplace growth
Assist with admin tasks, such as data entry and declarative configurations in CRM tools
Stay up-to-date with the latest marketplace trends, advertising best practices, and platform updates
Requirements
Evidence of higher education (advanced diploma or above) in business, marketing, communications, or a similar field
3+ years of hands-on experience in operations, customer service, or advertising/media coordination, with a strong focus on data entry and management
Proven proficiency in managing listings and content uploads, including organizing images, videos, media kits, pricing, and categorizations
Strong experience in campaign management, including trafficking creatives, proof of posting, and post-campaign reporting
Excellent English communication skills (written and spoken), with the ability to engage effectively across email, phone, face-to-face, and web chat
Highly organized with a positive, can-do attitude, quick learning ability, and proactive initiative to anticipate and resolve issues
Strong interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders, including media owners, brands, and agencies
Excellent problem-solving and troubleshooting skills for customer queries and operational challenges
Familiarity with business software tools and basic data management practices
Desirable:
Experience with Customer Relationship Management (CRM) software, such as Salesforce
Knowledge of customer success principles and processes in a media/ advertising context
Exposure to revenue operations, including billing, invoicing, and subscription management
Experience with social media engagement and community building in professional groups
Experience working with large data sets and multimedia file management
Communication:
Effectively communicate with both technical and non-technical audiences, advocating for customers and turning their needs into actionable outcomes
Actively participate in team meetings, knowledge-sharing sessions through video calls and Slack, and provide proactive updates on workflows
Communicate regularly with founder, sales, and admin teams to ensure that workflow is on track and any problems are resolved efficiently with the best outcome
Ensure all deadlines are managed with care and resources are used appropriately to complete work on time, to the highest standard, and on budget
Identify blockers and communicate potential solutions for consideration and discussion
Make prompt, confident decisions, and reallocate resources or work to meet expectations
Proactively seek feedback and provide constructive criticism
Benefits
Flexibility in work hours and location, with a focus on managing energy rather than time.
Access to online learning platforms and a budget for professional development
A collaborative, no-silos environment, encouraging learning and growth across teams
A dynamic social culture with team lunches, social events, and opportunities for creative input
Health insurance
Leave Benefits
13th Month
If you possess the required skills and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity. Apply now!
Teamified

Philippines
Permanent
Full-time