marketing - Influencers acquisition (quality and training)Shopee

Job Description:
Expand affiliate network by closely coordinating with Acquisition Partner, researching and identifying potential influencers, and validating influencer sign-ups based on acquisition strategy and criteria
Create hands-on procedures and document efficient processes between internal team and Acquisition Partner
Identify and assess training needs to determine gaps and improve product knowledge and capabilities
Develop and standardize training materials for Acquisition Partner and carry out the implementation of training curriculum
Provide individual coaching, daily feedback sessions, and weekly one-on-one to new agents under Acquisition Partner
Assess agent performance by identifying historical trends through CSAT and QA data analysis
Monitor transactions, accomplishments, and overall performance of Acquisition Partner
Conduct calibration sessions to rate the same interaction(s), ensure process alignment, and uphold standards and expectations
Meet individual and team acquisition targets
Collaborate with Acquisition Partner in identifying operational deficiencies and develop lean, solution-oriented, measurable training
Requirements:
Must be a Bachelor graduate from any course
Minimum of 2 years of experience as a Trainer preferably in a contact center or customer service setting
Proficient in MS Office and Google Tools
Experienced in instructional manuals and teaching technologies and platforms
Has deep understanding of effective teaching methodology and tools
Good presenter and can execute training course forward confidently
Excellent verbal, written, interpersonal, leadership, and organizational skills
Shopee

Philippines
Permanent
Full-time