Mandarin Speaking Fulfillment AnalystDencom Consultancy and Manpower Services
Workplace: Makati
Salary: ₱ 65,000.00 monthly
Work form: Full time
Posting Date: 09/11/2025
Deadline: 29/10/2020
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Description
Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries
Essential Duties and Responsibilities:
1. Proactive order management and anticipating and solving issues relating to customer orders
2. Liaise with the customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
3. Day to day liaison between LSP and local country (Sales, Logistics & Finance
Departments)
4. Escalation of stock allocation and customer service issues to Team Leader
5. Management of customer inquiry resolution through the development and implementation of action plans to eliminate the source problem
6. Identifies and implements process improvements and identifies efficiencies and best practices
7. Conducts trade visits with sales representatives if required and visits the local country as representative of SSC as necessary
8. Collaborates with the E-commerce department to solve systems issues
9. Develops and maintains customer service performance reporting systems to assist local country inefficient management of its business
Required Skills / Experience / Competencies:
• Good oral & written communication skills
• Solid accuracy and attention to detail
• Ability to work on own initiative and prioritize tasks
• Ability to work under pressure and strong attention to detail
• Good team player who works well with others
• Demonstrated flexibility/adaptability
• A strong sense of urgency
• Open to changes
Preferred Skills / Experience / Competencies:
• College Degree or equivalent on the job experience
• Previous Customer Services experience
• Must be fluent in Mandarin and English Language
• SAP experience (desirable)
• 0-2 years experience in similar roles
• Process improvement orientation
• Strong ability with Microsoft Office tools and other computer systems
• Excellent communication and interpersonal skills
• Strong proactivity and personal ownership
• Flexibility to address critical business needs
• Background working in multi-cultural environment advantage
Requirements
Minimum education level: Vocational
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No
Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries
Essential Duties and Responsibilities:
1. Proactive order management and anticipating and solving issues relating to customer orders
2. Liaise with the customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
3. Day to day liaison between LSP and local country (Sales, Logistics & Finance
Departments)
4. Escalation of stock allocation and customer service issues to Team Leader
5. Management of customer inquiry resolution through the development and implementation of action plans to eliminate the source problem
6. Identifies and implements process improvements and identifies efficiencies and best practices
7. Conducts trade visits with sales representatives if required and visits the local country as representative of SSC as necessary
8. Collaborates with the E-commerce department to solve systems issues
9. Develops and maintains customer service performance reporting systems to assist local country inefficient management of its business
Required Skills / Experience / Competencies:
• Good oral & written communication skills
• Solid accuracy and attention to detail
• Ability to work on own initiative and prioritize tasks
• Ability to work under pressure and strong attention to detail
• Good team player who works well with others
• Demonstrated flexibility/adaptability
• A strong sense of urgency
• Open to changes
Preferred Skills / Experience / Competencies:
• College Degree or equivalent on the job experience
• Previous Customer Services experience
• Must be fluent in Mandarin and English Language
• SAP experience (desirable)
• 0-2 years experience in similar roles
• Process improvement orientation
• Strong ability with Microsoft Office tools and other computer systems
• Excellent communication and interpersonal skills
• Strong proactivity and personal ownership
• Flexibility to address critical business needs
• Background working in multi-cultural environment advantage
Requirements
Minimum education level: Vocational
Language(s): Tagalog
Availability for travel: No
Availability for change of residence: No
Other Info
₱ 65,000.00 monthly · Makati, National Capital Region · Today, 04:04 PM (updated)
Work type
Full Time
Work type
Full Time
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Dencom Consultancy and Manpower Services
About the company
Dencom Consultancy and Manpower Services jobs
₱ 50,000.00 monthly · Makati, National Capital Region · 14 September (updated)
Position Mandarin Speaking Fulfillment Analyst recruited by the company Dencom Consultancy and Manpower Services at Makati, Joboko automatically collects the salary of ₱ 65,000.00 monthly, finds more jobs on Mandarin Speaking Fulfillment Analyst or Dencom Consultancy and Manpower Services company in the links above
About the company
Dencom Consultancy and Manpower Services jobs
₱ 50,000.00 monthly · Makati, National Capital Region · 14 September (updated)