mandarin senior software Customer Service wfhOrtigas, Pasig

 
 
 
Mandarin Senior Software Customer Service WFH
 
 
Filipino Citizen fluent in Mandarin / Chinese language
Temporary Work from home during Pandemic 
 
 
Key Requirements:
-College Graduates of a Bachelor’s Degree
-Fluent Chinese and English and the ability to communicate daily with clients in Chinese and English
-Amenable working on shifting schedule, holidays, weekends & extended work hours
-At least 3 Year(s) of working experience in software customer service.
-Know SaaS industry.
-Be able to write Knowledge Base article.
-Familiar with live chat or ticketing system.
-Applicants should be Filipino citizens or hold relevant residence status
 
 
Responsibilities:
-Receive customers’ requests by online chat or email, analyzes requests, provides information or routes request to proper person.
-Responsible for improving customer retention through service provided to the customer.
-Collect and analyze customer request and other information.
-Have the knowledge to write product support log in Chinese.
 
 
 
Please send your resume to [email protected]
0945-741-0492
 
 
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