Job Description
Company Profile: This is a Global Technologies Corporation continues to become the leading IT service provider worldwide.
Position: (Simplified) Mandarin Helpdesk
Location: Cebu City
Industry: IT Company
Schedule: Dayshift (8AM-5PM)
Salary: P60,000 Max
Benefits: HMO, 15 Vacation leave, 10 Sick leave, Other Bonuses
Responsibilities:
Handle inquiries/incident reports coming from clients in both Mandarin and English via phone, email, chat, etc. in accordance with existing processes and guidelines.
Record details of inquiries as tickets and ensure the information is reflected in the system.
Translate inquiries from Mandarin and English and vice versa, and escalate as needed
Maintain the knowledge base and keep it organized for future use.
Create reports on weekly/monthly help desk performance.
Analyze relevant data and initiate process improvements in problem areas.
Requirements:
Proficient in speaking, reading and writing in Mandarin.
Open to Fresh graduates and undergraduate of any courses.
Open to no related work experience.
Customer Service experience is a big advantage
Interview Process:
Paper Screening
Initial Interview with the HR
Interview with the Manager and Technical Interview
Language Assessment (Verbal and Written)
General Interview with Japanese Speaker (Formality)
Hiringvenue.com
Company Profile: This is a Global Technologies Corporation continues to become the leading IT service provider worldwide.
Position: (Simplified) Mandarin Helpdesk
Location: Cebu City
Industry: IT Company
Schedule: Dayshift (8AM-5PM)
Salary: P60,000 Max
Benefits: HMO, 15 Vacation leave, 10 Sick leave, Other Bonuses
Responsibilities:
Handle inquiries/incident reports coming from clients in both Mandarin and English via phone, email, chat, etc. in accordance with existing processes and guidelines.
Record details of inquiries as tickets and ensure the information is reflected in the system.
Translate inquiries from Mandarin and English and vice versa, and escalate as needed
Maintain the knowledge base and keep it organized for future use.
Create reports on weekly/monthly help desk performance.
Analyze relevant data and initiate process improvements in problem areas.
Requirements:
Proficient in speaking, reading and writing in Mandarin.
Open to Fresh graduates and undergraduate of any courses.
Open to no related work experience.
Customer Service experience is a big advantage
Interview Process:
Paper Screening
Initial Interview with the HR
Interview with the Manager and Technical Interview
Language Assessment (Verbal and Written)
General Interview with Japanese Speaker (Formality)
Hiringvenue.com
Other Info
Cebu City, Cebu
₱60,000 per month
Permanent
Full-time
₱60,000 per month
Permanent
Full-time
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Jk Network Services
About the company
Jk Network Services jobs
Metro Manila
Position mandarin Helpdesk recruited by the company Jk Network Services at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Mandarin Helpdesk or Jk Network Services company in the links above
About the company
Jk Network Services jobs
Metro Manila