Mandarin csr in clark pampangaAngeles

 
 
Mandarin CSR in Clark Pampanga   
 
 
Minimum requirements:
-Applicants must be willing to work and relocate to Clark, Pampanga.
-Applicants must be a Filipino citizen or have a relevant residence status
-High School Diploma/GED required (College Degree is preferred)
-Preferably with Travel/airline background acquired from a job experience in a Contact Centre, airport or any related
-Knowledge of contact centre operations
-Training in Sabre reservation and ticketing is a plus
-Fluent in written and spoken Mandarin and Good English communication skills
-Strong analytical and problem-solving skills
-With the basic technical skills—able to navigate through computer and web application with ease
-Good interpersonal skills with positive, empathetic, and upbeat personality
-Willing to work and transfer in Clark Pampanga
 
Key Responsibilities and Accountabilities
-Provide first call resolution for all guest enquiries and OBE (online booking engine support) through application of technical expertise in reservations, ticket issuance and re-issuance.
-Comply with set standards of customer service (e.g. quality of speech, call attendance, emails, handling queues, e-mails, etc.) for inbound calls across all markets/functions in order to ensure customer confidence, satisfaction and loyalty.
-Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
-Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
-Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
-Maintain data protection and confidentiality for both staff and customers.
-Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.)
 
 
Please send your resume to [email protected]
0945-741-0492
 
 
 
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