manager-workforce Management-wfmEXL Service

Job Description:A Workforce Management (WFM) Manager is responsible for overseeing the scheduling and staffing of a company's employees to ensure optimal productivity and efficiency. This role involves tracking employee performance metrics, managing time-off requests, and ensuring that adequate coverage is maintained at all times to meet business needs.In addition to these operational tasks, the WFM Manager develops comprehensive workforce strategies that align with the company's goals and objectives. They provide leadership and training to supervisors and staff, fostering a culture of continuous improvement and professional development.The WFM Manager also manages relationships with various stakeholders, including department heads and external partners, to ensure smooth communication and collaboration. Furthermore, they handle budgeting and reporting, analyzing data to make informed decisions and presenting findings to senior management. This role requires a blend of analytical skills, strategic thinking, and effective communication to drive workforce efficiency and support the overall success of the organization.Responsibilities:Scheduling and Forecasting: Creating employee schedules and forecasting labor needs to ensure adequate coveragePerformance Analysis: Monitoring and analyzing employee performance data to improve efficiency and service levelsResource Allocation: Managing real-time allocation of staff and resources to handle unexpected situationsProcess Improvement: Implementing changes to improve workforce processes and policiesReporting: Producing and analyzing statistical reports to monitor team performanceCompliance: Ensuring adherence to workplace laws and regulationsTeam Management: Overseeing activities of supervisors and contributing to team developmentQualifications:Education: A bachelor's degree in business administration, human resources, or any related fieldExperience: 3 to 6 years of experience in workforce management, human resources, or a related areaSkills: Strong analytical, organizational, and communication skills are essential. Proficiency in WFM software and tools is also importantCertifications: Certifications such as Certified Workforce Planning Professional (CWPP) or other relevant WFM certificationsKnowledge: Understanding of labor laws, compliance regulations, and best practices in workforce managementAbout Us:EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.
EXL Service

Philippines
Permanent
Full-time