manager, OperationsResultsCX

As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable to ensure quality service delivery to our clients.
We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX! In this role you will:
Review and analyze program performance to determine program needs
Approve personnel activities concerning hiring, training, development, and performance management
Provide written performance appraisals
Act when necessary as a problem-solving escalation point for Supervisors and front-line RAs
Meet forecasted or budgeted financial targets including occupancy and bill-to-pay percentage
Identify and oversee program/problem resolution
Maximize potential of subordinates through coaching, development, and effective performance management methods
Track client issues and maintains client correspondence and issue resolution
Support Results' goals by implementing and facilitating processes that promote continuous improvement, resulting in improved service quality and/or reduced operating expenses. Review workflow to ensure improved
We are looking for someone who can:
Provide superior customer service to both internal and external clients.
Work well with people and has exceptional, professional communication skills both written and verbal
Create and effectively present information and processes to internal and external teams.
Develop and maintain key professional customer relationships
Define, collect data, establish facts, and solve problems
Why join our ResultsCX team?
Employee Performance Incentives and Prizes
Frequent Employee events, games, parties, and all-around fun in the workplace
Healthcare Benefits
Opportunity to grow with ResultsCX if that's "Your Greater"
About ResultsCX:
We encourage our people to "expect greater", reach further and live up to their individual potential. As a leader in the customer service call center industry we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.
ResultsCX

Cainta, Rizal
Permanent
Full-time