manager - OperationsTech Mahindra

MANAGER OPERATIONS (FOR POOLING)
 
RESPONSIBILITIES
Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
Provide excellent customer service and determine the needs of the client.
Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
Participate in the development and presentation of proposals for business development.
Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
Profit and Loss
Establish operations objectives and work plans, delegate assignments to subordinate Team Leads when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
Manage and drive performance from the Asst. Operations Managers in meeting SLAs and KPIs
Lead multiple LOBs
REQUIREMENTS
At least 5 year(s) of working experience in the related field is required for this position.
Applicants must be willing to work in Asia Town IT Park / General Maxilom Avenue
Preferably Managers specializing in Customer Service or equivalent.
Full-Time position(s) available.
Candidate must possess at least a Bachelor's/College Degree , any field.

Managerial / Supervisory