manager, Housekeeping accommodationRoyal Caribbean Cruises

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Position Summary:
The shore-side Manager, Housekeeping Accommodations will assist the Director, Housekeeping Operations shore-side to ensure consistency and effectiveness of the Housekeeping Accommodation Operation across the entire Royal Caribbean Group fleet. This individual will assist in developing and implementing strategies to maximize Guest Satisfaction, Crew Satisfaction, ancillary revenues and focuses on efficiency strategies related to stateroom accommodation. Will have a strong focus on linen and terry inventory & Budget Control, work processes and workplace safety. Act as a resident expert in Housekeeping Outbreak Prevention and provide guidance and support on ships with outbreak for both GI and Covid-19. Must be able to communicate with all levels of management both shipboard and shore-side.
Essential Duties and Responsibilities:
Assists in developing and managing all accommodation product definitions (domestic & international) in a manner consistent with company goals, objectives, and vision.
Assists, supports & provides guidance to shipboard teams in the following areas: Linen & Terry Inventories par management, Chemical Usage, Accommodation financial budget tracking, Housekeeping Accountability Tool, Accommodation Inspection Program and Stateroom Attendant Section development & maintenance.
Establishes policies, procedures, and training programs for the Housekeeping Accommodation Operation for Stateroom Attendants, Supervisors, and managers
Manages the CAR account for fleet mattress replacement for crew and guest accommodation
Provides information support regarding the Housekeeping Accommodation Operation to Director of Housekeeping Operations, Fleet Executive Housekeepers and Fleet Laundry Manager.
Develops, manages, and oversees the Fleet-wide Stateroom Attendant Section processes for both Newbuild and existing ships.
Researches and introduces new equipment and cleaning processes.
Establishes and monitors housekeeping accommodation chemical par levels and consumption on each vessel.
Develops, documents, and manages accommodation cleaning procedures in SQM.
Develops, documents, and manages accommodation SOPs in the Home-Port Housekeeping Operations SharePoint platform.
Supports the Housekeeping Traveling Positions.
Manages the vendor shipboard access processes.
Monitors Workplace Safety for the Accommodation Team and generates action plans / ideas for improvement.
Monitors SRA Service, SR Cleanliness, Suite Service and Suite cleanliness ratings for the Fleet and highlights variances to target. Monitors action plans created by shipboard Teams and their respective Fleet Executive Housekeeper.
Manages the hiring processes for Housekeeping entry-level management positions.
Ensures that the Accommodation Training Program is up to date and recommends & develops updates to this program.
Consults, advises, and plans with Project Managers and Housekeeping Operations Management on strategies to gain efficiencies, improve operational capabilities, and implement accommodation related initiatives.
Identifies potential areas of improvement and savings in close collaboration with the Fleet Executive Housekeepers and Fleet Laundry Manager with focus on efficiency and effectiveness of chemicals, equipment, and procedures to achieve and exceed cleanliness & service standards in the Fleet.
Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.
Financial Responsibilities
On a yearly budget for Housekeeping Operations of $40M, this position assists with tracking financial spend and highlight over & under spending to the Director, Housekeeping Operations. This position also assists with establishing & tracking Capital Expenditure Projects, as well as invoice coding and invoice approval.
Qualifications:
5-7 years relevant & equivalent Operational Management in a luxury hotel, or onboard a premium cruise ship.
A degree from a college or university in Hospitality Management or related field.
Solid, clear, and precise written & verbal communication skills at all levels of the organization is essential.
Fluent English language skills, other languages considered as an advantage.
Must possess sound knowledge and have attended mandatory Vessel Sanitation Program (VSP) training.
Ability to travel 20% of the time both international and domestic.
Knowledge and Skills:
Knowledge of chemicals, proper cleaning techniques, requirements, handling and use of equipment. Ability to evaluate a situation quickly and determine the proper procedures to avoid potential problems.
Possesses working knowledge of AMOS, Internet, MS Excel, MS Word, MS Power Point, MS Outlook or related programs, and the ability to navigate within these software packages to provide detailed and quality reports to shore side management.
Strong communication skills and the ability to build relationships amongst various groups of individuals, across a multi-cultural departmental environment.
Possess solid planning skills and the ability to teach, council and train staff. Must have excellent organizational and interpersonal skills to communicate in a multicultural environment with all levels of employees and management.
Ability to read, analyze and interpret technical specifications, financial reports, legal documentations, and government regulations (USPH / SHIPSAN).
Ability to work in a fast-paced environment with multiple projects and priorities.
Ability to read and write English to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from management, co-workers, and shipboard employees.
Physical Demands
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.
While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.
The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10-15 pounds.
The employee is occasionally required to walk to the dock, ascend and descend the vessel. This position may regularly travel domestically or internationally.
Visual requirements include distant, close and color vision, and ability to adjust focus Work environment
Work environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, possibly travel domestic and international, and work in shipboard functions. A high noise level is possible if visiting shipboard or offsite locations.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.
Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. All applicants who receive a conditional offer of employment will be required to comply with the Company's mandatory COVID-19 vaccination policy, which requires all employees who work from the Company's offices or whose job duties require them to travel to the Company's U.S. offices, ships, and/or private destinations be fully vaccinated against COVID-19 unless a reasonable accommodation is granted exempting them from vaccination for medical or religious reasons.
Royal Caribbean Cruises

Philippines
Permanent
Full-time