Management information manager in clark pampangaAngeles

 
 
Management Information Manager in Clark Pampanga
 
 
 
Minimum requirements:
  Applicants must be willing to relocate to Clark, Pampanga.
  Applicants must be a Filipino citizen or have a relevant residence status
  At 1 WFM experience (any tower)
  High diploma/GED required ( degree preferred)
  Strong analytical organization skills, including trend analysis.
  Proficient with time management.
  Ability to plan, prioritize organize effectively / detail-oriented.
  Demonstrate ability to independently, take initiative, problem solve, handle tasks, prioritize daily responsibilities.
  A thorough knowledge of computer software. Proficient in Microsoft Office, as well as other related applications.
  Demonstrate flexibility to adapt quickly to departmental changes conditions.
  Self-motivated with the demonstrated ability to learn apply new information quickly, independently, take initiative.
  Demonstrate working knowledge adherence to all Human Resource & Workforce Management policies, procedures, guidelines, practices.
  Excellent written verbal communication skills are required to interface effectively with staff, managements, various other internal external customers.
  Regular, punctual consistent attendance.
  Ability to in a team oriented environment focused on cross training sharing workload responsibilities.
  Ability to meet deadlines.
  Ability to work outside of normal schedule with little or no notice.
  Ability to perform additional tasks as assigned.
 
 
Key Responsibilities Accountabilities
  Specialise in Business Intelligence Content Integration
  Follow the planned data collection, considering the different data types availability timelines
  Deliver all designated reporting activities in the Service Menu within the agreed timelines quality both internally externally
  Track Report contact centre performance through Management Information processes
  Extract, construct, present data from Workforce Management applications/tools help develop Management Information System Reporting that helps performance tracking
  Conduct professional trend analysis on volume Key Performance Indicator data for both front- back-office operating environment
  Automate reports to reduce inefficiencies by designing macros
 
 
 
Key Competencies
  Must be detail oriented with utmost focus on quality efficiency.
  Must take ownership of the clients assigned to with highest importance.
  Results orientation with bias for action, versatility, adaptability.
  Willing to in shifting schedules that includes possible graveyard shifts.
  Excellent written communication skills.
  Excellent customer service sales orientation.
  Understanding of Middle East culture is very critical.
  Must be able to effectively communicate with colleagues and peers from other departments.
  Willing to on shifting schedules.
  Must be a team player.
  Must be able to remain calm under pressure.
 
 
 
 
 
 
Please send your resume to [email protected]
0945-741-0492
 
 
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