Job Description:CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!Job Description
We are pooling for Desktop Support Technicians to join our growing team!
The Desktop Support Technician's role is to support and maintain customer computer systems, desktops, and peripherals. This includes diagnosing, repairing, maintaining, and upgrading all computer hardware and equipment while ensuring optimal workstation performance. The position also involves troubleshooting problem areas (in person, remotely, or by telephone) in a timely and accurate manner and providing end-user assistance as needed.We will begin contacting shortlisted applicants as soon as we get the green light to proceed with hiring.ResponsibilitiesStrategy & Planning
Support the development and implementation of new computer projects and hardware installations
Assist in developing long-term strategies and capacity planning for future hardware and organizational needs
Operational Management
Perform remote analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripherals, printers/scanners, software, and other related products to ensure reliable performance
Install and test customized configurations based on various platforms and operating systems
Collaborate with team members to ensure efficient operation of the customer desktop computing environment
Administer and resolve issues with associated end-user workstation and network software products as required
Receive and respond to incoming calls and/or tickets regarding desktop issues
Liaise with third-party support and PC equipment vendors when necessary
Perform other related duties consistent with the scope and intent of the position
Requirements:Formal Education & Certification
Associate Degree in Computer Science, and/or at least 3 years of work experience with Windows and Microsoft Enterprise Environments
Knowledge & Experience
Excellent knowledge of Windows PC and desktop hardware
Excellent understanding of PC internal components
Extensive understanding of Microsoft 365 environments and local applications
Basic understanding of network protocols and principles
Basic understanding of virtual environments
Extensive equipment support experience
Working technical knowledge of current protocols, operating systems, and standards
Ability to operate tools, components, and peripheral accessories
Ability to read and understand technical manuals, procedural documentation, and OEM guides
Personal Attributes
Strong customer service orientation
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Good written, oral, and interpersonal communication skills
Ability to conduct research into PC and software issues and products as required
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated and directed
Keen attention to detail
Team-oriented and skilled in working within a collaborative environment
Work Conditions
Working in the office Monday to Friday
Sitting, standing, or walking for extended periods of time
On-call in rotation with department members
Reporting Relationship
This position reports directly to the Director of Information TechnologyBenefits:
Free one meal a day
Emergency loan and financial assistance programs
Free 24-hour snacks and beverages
Health insurance and health subsidy
Retirement plan, life insurance, and savings plan
Team socialization allowance and attendance bonuses
Year-end performance bonus (company discretion)
And much more!
Staff4Me
We are pooling for Desktop Support Technicians to join our growing team!
The Desktop Support Technician's role is to support and maintain customer computer systems, desktops, and peripherals. This includes diagnosing, repairing, maintaining, and upgrading all computer hardware and equipment while ensuring optimal workstation performance. The position also involves troubleshooting problem areas (in person, remotely, or by telephone) in a timely and accurate manner and providing end-user assistance as needed.We will begin contacting shortlisted applicants as soon as we get the green light to proceed with hiring.ResponsibilitiesStrategy & Planning
Support the development and implementation of new computer projects and hardware installations
Assist in developing long-term strategies and capacity planning for future hardware and organizational needs
Operational Management
Perform remote analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions
Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripherals, printers/scanners, software, and other related products to ensure reliable performance
Install and test customized configurations based on various platforms and operating systems
Collaborate with team members to ensure efficient operation of the customer desktop computing environment
Administer and resolve issues with associated end-user workstation and network software products as required
Receive and respond to incoming calls and/or tickets regarding desktop issues
Liaise with third-party support and PC equipment vendors when necessary
Perform other related duties consistent with the scope and intent of the position
Requirements:Formal Education & Certification
Associate Degree in Computer Science, and/or at least 3 years of work experience with Windows and Microsoft Enterprise Environments
Knowledge & Experience
Excellent knowledge of Windows PC and desktop hardware
Excellent understanding of PC internal components
Extensive understanding of Microsoft 365 environments and local applications
Basic understanding of network protocols and principles
Basic understanding of virtual environments
Extensive equipment support experience
Working technical knowledge of current protocols, operating systems, and standards
Ability to operate tools, components, and peripheral accessories
Ability to read and understand technical manuals, procedural documentation, and OEM guides
Personal Attributes
Strong customer service orientation
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Good written, oral, and interpersonal communication skills
Ability to conduct research into PC and software issues and products as required
Ability to present ideas in business-friendly and user-friendly language
Highly self-motivated and directed
Keen attention to detail
Team-oriented and skilled in working within a collaborative environment
Work Conditions
Working in the office Monday to Friday
Sitting, standing, or walking for extended periods of time
On-call in rotation with department members
Reporting Relationship
This position reports directly to the Director of Information TechnologyBenefits:
Free one meal a day
Emergency loan and financial assistance programs
Free 24-hour snacks and beverages
Health insurance and health subsidy
Retirement plan, life insurance, and savings plan
Team socialization allowance and attendance bonuses
Year-end performance bonus (company discretion)
And much more!
Staff4Me
Other Info
Cebu City, Cebu
Permanent
Full-time
Permanent
Full-time
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Staff4Me
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Philippines
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