major incident CoordinatorConduent
Workplace: Cebu
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 23/11/2020
Job Description:
Coordinates and drives Restoration of Service for Major Incident events.
Coordinating a large Cross Functional Team
Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus
Produces accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders)
Work closely with SMEs to quickly identify customer impact (who, how, when)
Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
Qualifications:
Minimum 2 years of experience in Helpdesk and Incident management role.
Graduate of BS IT/ any related course
Excellent communication skills (written and oral), with experience interacting with all levels of management communicating issues with people, process and technology.
Good understanding of production IT Environment and IT Operations
Strong interpersonal and teamwork skills.
Ability to work rotating shifts to support 24/7/365 organization
Experience in a technical support field: network, server, storage
Coordinates and drives Restoration of Service for Major Incident events.
Coordinating a large Cross Functional Team
Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus
Produces accurate and timely communications tailored to relevant audience (Senior Leaders and internal Stakeholders)
Work closely with SMEs to quickly identify customer impact (who, how, when)
Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
Qualifications:
Minimum 2 years of experience in Helpdesk and Incident management role.
Graduate of BS IT/ any related course
Excellent communication skills (written and oral), with experience interacting with all levels of management communicating issues with people, process and technology.
Good understanding of production IT Environment and IT Operations
Strong interpersonal and teamwork skills.
Ability to work rotating shifts to support 24/7/365 organization
Experience in a technical support field: network, server, storage
Other Info
2 to 4 Years Experience
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Conduent
About the company
Position major incident Coordinator recruited by the company Conduent at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Major Incident Coordinator or Conduent company in the links above