A MAGIC Agent directly addresses the needs of Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
What will I be doing?
As MAGIC Agent, you will directly address the needs of Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A MAGIC Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
Manage, record and resolve promptly Guest or customer complaints
Ensure a very high level of customer service
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
Maintain good communication and work relationships in all hotel areas
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary
What are we looking for?
MAGIC Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Drive for Results
Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
Understanding the Business
Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies
Demonstrates an understanding of competitors' major strengths and weaknesses
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
Hospitality
Demonstrates an understanding of competitors' major strengths and weaknesses
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
Teamwork:
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
Actively participate in wider hotel meetings
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
Adaptability
Be comfortable and effective in an environment of ambiguity or change
Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
Complete tasks as directed by Management
Developing Self
Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
Seek feedback on areas of shortfall
Maximize opportunities for self-development
Reliability
Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
Follow standards, policies and procedures
Meet hotel attendance and grooming standards
Cultural Awareness
Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton
What will I be doing?
As MAGIC Agent, you will directly address the needs of Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A MAGIC Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
Manage, record and resolve promptly Guest or customer complaints
Ensure a very high level of customer service
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
Maintain good communication and work relationships in all hotel areas
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary
What are we looking for?
MAGIC Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Drive for Results
Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles
Understanding the Business
Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies
Demonstrates an understanding of competitors' major strengths and weaknesses
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
Hospitality
Demonstrates an understanding of competitors' major strengths and weaknesses
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable
Teamwork:
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results
Actively participate in wider hotel meetings
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
Adaptability
Be comfortable and effective in an environment of ambiguity or change
Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
Complete tasks as directed by Management
Developing Self
Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
Seek feedback on areas of shortfall
Maximize opportunities for self-development
Reliability
Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
Follow standards, policies and procedures
Meet hotel attendance and grooming standards
Cultural Awareness
Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Hilton
Other Info
Pampanga
Permanent
Full-time
Permanent
Full-time
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Hilton
About the company
Hilton jobs
Clark, Central Luzon
Position magic Agent recruited by the company Hilton at Pampanga, Joboko automatically collects the salary of , finds more jobs on MAGIC Agent or Hilton company in the links above