looking for Call Center Agents / cebu site - airline account t57NeksJob Philippines

Offer description
₱ 16,500.00 (monthly) Permanent contract Full Time
Job Overview: The Customer Service Representative (Airline Account) will be responsible for providing excellent customer service to clients of an airline company. The successful candidate will handle inquiries, complaints, and resolve problems in an efficient and professional manner while adhering to the company's policies and procedures.
Key Responsibilities:
• Answer customer inquiries through various channels such as phone, email, and chat
• Provide accurate information about flight schedules, fares, baggage, and other airline services to customers
• Assist customers in booking, modifying, or canceling flights, and handling special requests such as wheelchair assistance or meal requests
• Identify and resolve customer complaints and problems in a timely and professional manner
• Process transactions accurately and efficiently while adhering to company policies and procedures
• Maintain customer records and documentation accurately and confidentially
• Collaborate with other departments to resolve customer issues and improve the overall customer experience
• Meet performance targets and KPIs set by the company
Qualifications:
• at least HS Grad(old curriculum)/SHS Grad/College Undergrad with atleast 6 months BPO Experience
• 4 year college grad - no experience needed
• Excellent communication skills
• Amenable to work on site
• At least 18 years of age
• Computer literate and with good web navigation skills
• Available to start ASAP
Perks:
• A competitive salary package
• Exciting performance bonuses
• Generous referral incentives
• With HMO
• An inspiring and fun work environment with endless career advancement opportunities
Requirements
Minimum education level: Senior high school
Language(s): English
Knowledge: Customer service, Customer Support, Technology
15 minutes ago
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