looking for bilingual Japanese service desk - mandaluyongNeksjob Corporation

Job Description
JOB DESCRIPTION:
A subject matter expert in Technical Support and team management
Evaluation of verbal and non-verbal transactions of SD clients by conducting audits, submission of reports, engaging in continuous improvement and governance activities
Ensures consistent end-to-end application of the ITSM Service Desk Function in the assigned project/s Usage of standardized methods and processes which the change manager shall also drive across all capabilities, including client resolver groups and other stakeholders, and the account management teams
Makes sure that services are delivered to meet customer business needs and expectations
Provides customer guidance on maintenance of underlying project technical infrastructure, including hardware, database, and operating systems
Applies quality processes in performing the tasks
QUALIFICATIONS:
Bachelor's degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
Preferably with Japanese Native or JLPT N1/N2 competency level. it is a MUST to have strong Customer Service/Helpdesk skills or experience
Experienced with ANY of the following: Advanced Service Desk Resolution Management, Service Desk Voice Support, Service Desk Quality Management
Effective written and oral English communication skills
Good Analytical Thinking Skills