loans processing officer for Australian mortgage - dayshiftEZY Service Centre Corp

Description
POSITION DESCRIPTION: This is an exciting opportunity for an enthusiastic Broker Assist to join a fun, fast paced rapidly expanding financial company. The role will appeal to someone who is customer focused and who is driven by their exceptional management skills. As a Broker Assist, you will undertake the responsibility for numerous processes including processing loan applications and liaising with internal and external stakeholders.
Whilst previous experience in processing loan applications and liaising with brokers will be advantageous, it's your passion for delivering outcomes to customers and ability to build rapport that will be critical, along with your time management skills and ability to work within tight deadlines.There are opportunities for career progression and training with the backdrop of a rapidly growing business and a significant pipeline of work to be done. Key Roles and Responsibilities:
Oversees and manages lending files from receipt of application to conditional approval
Ensures accurate and efficient data entry of loan application and associated information into the relevant databases
Pre-screens credit applications including verification of borrower's employment, income, and credit history (analyzing mortgage and other statement).
Follows up with introducers/brokers for outstanding items
Conducts Employment Verification via phone to NZ based employers
Respond to broker and client queries via phone and email
Establish, maintain, and build solid relationship with stakeholders, clients, and bank partners
Arrange and follow up needed documents from clients and business partners
Proactively update all communication channels ensuring consistent and accurate information endorsement to all parties
Build positive relation with all stakeholders including valuers, mortgage insurers and other third parties to maintain excellent service levels always
Ensure turnaround times are met and constantly follow up relevant departments.
Familiarize with all the company's product suites and be able to handle scenarios posted by Business Partners.
KEY COMPETENCIES/REQUIREMENTS
Strong organizational, planning & analytical skills
Ability to work under pressure and within tight deadlines
Initiative and a good level of problem-solving skills
Good communication and people skills
Team player and able to work without supervision
Attention to detail and accuracy
Professional telephone manner and customer service skills
KEY PERFORMANCE INDICATORS:
Management of and request files within target times and files per day as per service level agreement
Customer satisfaction maintained to a high standard as evidenced by the monthly feedback from external & internal stakeholders
Commitment to compliance and policy as evidenced by audits
Achievement of minimum productivity requirements
QUALIFICATIONS:
At least two (2) years' experience in a BPO industry
Experience in handling AU or NZ Mortgage loans is preferred
Strong communication and presentation skills
Tactfulness and proven ability to handle sensitive and confidential situations
Must have good judgment with the ability to make timely and sound decisions.
Strong organizational skills, attention to detail and problem solving
Performs to a high standard under pressure and results driven
Effective verbal and written communication skills
Must have good judgement with the ability to make timely and sound decisions.
This position description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organisation.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Knowledge: Communication and persuasion
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes

₱ 20,000.00 monthly ·  Pasig, National Capital Region ·  Today, 10:49 PM