life Events - subject matter expertSunPower ROHQ

Description
SUMMARY OF ROLE
SunPower is seeking for a Subject Matter Expert - Life Events. The SME will be involved in the identification of efficiency opportunities, requirements documentation, development, user acceptance testing and deployment of applications and/or process improvements in Life Events Team. The SME will provide insights and analytics to optimize operations, reduce costs and generate revenue. The SME will also maintain Life Events tools and applications and will report directly to the Life Events Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Promote efficiency and effectiveness thru the mastery of Life Events scope and processes
- Analyze trends in volume and customer feedback and present insights to optimize operations
- Identify cost-reduction, revenue generation opportunities and manage full project cycle to ensure successful deployment
- Assess effectivity of the Life Events tools and applications considering Users needs and voice of the customers
- Develop solution thru evaluation of current issue and providing alternative workflows
- Document requirements, liaise with Developers, perform and facilitate UAT and ensure accurate and timely development and deployment of tool enhancements
- Create and update document procedures/SOP/workflow
- Administer in-house Life Events tools and coordinate timely resolution of issues
- Train and present usage of in-house tool to Life Events Team, stakeholders and other parties involved as necessary
- Comply and monitor with agreed SLA and metrics ensuring timeliness, completeness, accuracy and productivity
- Assist in escalations, issues and other concerns
- Cross Functional Team Collaboration
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Minimum requirements
- Graduate of 4-year course with at least 3 years of relevant work experience with strong technical and analytical skills
- At least 2 years of Project Management experience
- Strong analytical skills, ability to present insights that highlight opportunities and drive action
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and staff
- Organized approach and able to work under pressure and ability to work in a high-stress, high-volume production support environment
- Must be able to distill critical problems and recommendations for business stakeholders to diligently test all use cases for application enhancements
- Strong ability to adapt to change, independent, self-starter attitude with the ability to complete tasks in a timely manner with little supervision or direction.
- Quick learner with great problem-solving skills
- Attention to detail, able to multi-task and can work gracefully under pressure
- Works with integrity and accountability
- Willing to expand knowledge and perform other responsibilities assigned by Manager
- MS Office proficiency (MS Excel, Power Point, Word); knowledge of SFDC
OTHER PERTINENT INFORMATION
- Willing to work in Binan, Laguna
- Willing to work from home (temporary)
- Willing to work on a night shift schedule
- Willing to work overtime as business requires
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Knowledge: Customer service, Project management
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Laguna, Calabarzon ·  2 minutes ago