leverage your writing skills! secure your financial future - apply today as an Email SupportSelect VoiceCom

Are you looking to leverage your outstanding written communication talents to drive growth, attain financial security, and improve the lives of others, you've arrived where it all happens! 
 
At SVCPh Inc., we believe that the power of the written word is unmatched in transforming the way we work, interact, and connect. We are excited to invite you to join our customer service team where your skills will be the driving force behind making a difference in the world.
 
What We Offer:
Starting salary of Php 25,000 (inclusive of account-specific allowances)
Non-voice position (absolutely no calls involved!)
Enjoy Big Time Benefits You Deserve!!!
Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join EB/SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
*Terms and conditions apply.
 
About the account:
 
This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.
 
Heed their call:
 
"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Customer Support Agents that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."
 
Responsibilities:
Answer customer inquiries regarding subscriptions via chat and email
Attend to billing concerns
Resolve billing disputes
Desired Skills & Knowledge:
Must have at least 1 year of Email and/or Chat Support experience in Customer Service and/or Technical Support
Strong written communication skills that lend to clear and concise text-based communication, including de-escalation skills
Adherent to email SOP and KPIs for response times and online availability
Keyboard skills required (typing speed of at least 45 WPM)
Previous experience with subscription service industry is a plus
Must have a high degree of professional ethics, integrity and a team player
Strong computer skills including internet and Windows/Mac-based applications
Strong administrative skills
Understanding of the American consumers' mentality is a plus
Supports the mission of "Truth & Tradition"
Energetic, fun and confident personality
Willing to work nights and weekends
Willing to work on-site
Work Schedule: Night Shift