level 1 Technical SupportSmartsourcing

Hi! We're Smartsourcing, and we're looking for Technical Support who can work with us full-time and on-site!
Where?📍 Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu
Be a part of the Smartsourcing crew 😄!
Smartsourcing was born with the purpose of changing people's lives. Our goal is not only to make sure businesses grow and succeed but also, that you love where you work and thrive. We recruit, train, and support you and provide great benefits. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on and .
Here's why we think you'd love working at Smartsourcing...
At Smartsourcing, we're all about fostering a positive work environment for you. We're always looking for folks who are not afraid to be their absolute authentic selves because we value diversity and inclusion.
We're proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance. Some of our company perks include
💰 Above-industry salary package
🌞 Day Shift
👩‍⚕️ HMO coverage for you and your dependent/s after one (1) month
😋 Free lunch every day
☕ Free coffee every day (latte, americano, or cappuccino) made by our in-house barista
🏋️ Subsidized gym membership at Anytime Fitness
😊 Paid leaves
And so much more!
Sidenote, we're looking for volleyball players to join our team!
As a Technical Support,
You will be providing support to our client's network in all facets of IT including software implementations, integrations, software and service-related problems.
Some of the things we'd expect you to do are to...
Project managing new I.T. projects for the group. Working with the team to implement successfully. Testing and showing results to the business to make sure the implementation is in a timely manner.
Manage and resolve second-level queries including emails and online tickets through Asana.
Provide second-level technical assistance and maintenance support on software, hardware, and applications.
Coordinate system upgrades, installations, integrations, customisations, configurations and testing new systems and hardware.
Ensuring that effective communication, customer service, cross-unit collaboration and teamwork are a high priority and performance is managed.
Organise, schedule and implement IT tasks and projects.
Dealing with any operational and staff issues, liaison with other team members and escalating to Operations & I.T. Manager as necessary.
Assist in all aspects of IT Support from level 1.
Project management of new and existing systems.
Provide full documentation of integrations.
Assist with application errors/system issues
Assist with desktop and network support
Following through with IT development tasks.
Provide updates/support on new developments in IT
Troubleshooting complex technical problems
Assist with telephone queries when required
Answer routine questions
Providing support as requested
Ability to train team members on processes and functions
Ensure that you are contributing to a safe work environment for everyone, every day - All hazards & incidents are reported
Personally complies with all relevant internal and external compliance responsibilities and directives as communicated by Management
Accountable for compliance with internal company policies, and procedures, for example, the Code of Conduct, and all applicable external laws, regulations, standards and industry codes
We would need you to be or have the following...
Systems knowledge - ability to acquire new knowledge and apply it to assist team members.
Windows operating systems
MS Office applications
TCP/IP Networking
Active Directory & SQL
It would be awesome if you had the following...
Proactive 'can do attitude
Ability to prioritise
High Level of accuracy and attention to detail
Customer Service
Great team player
Ability to adapt to change and work in a fast-paced environment
Ability to work autonomously
Strong Time Management skills
Excellent Communication skills (written and verbal)
Note: This position calls for you to work from 9 AM - 6 PM, Thursdays - Monday. Your days off will be Tuesdays and Wednesdays.
Smartsourcing

Cebu City, Cebu
Permanent
Full-time