Learning services manager | multinational universal bankTelus
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 30/10/2022
Description and Requirements
Functional Responsibilities
Coordinate Training Delivery: • Identifies areas of opportunity within the account and address them; • Schedules training rooms and trainers; • Provides supervision of courses through trainer/training evaluations and proper feedback; • Monitors course attendance and performance; • Assigns trainers tasks and activities based on availability; • Schedules vacation days and compensation days.
Training the Trainers: • Provides orientation to new trainers; • Shares best practices with the trainers; • Ensures Trainers have the knowledge of the account's procedures and processes; • Sets department rules and expectations.
Enforcing Account Policies and Procedures: • Ensures that the account's and Training standard procedures are being followed properly; • Provides coaching and developing for trainers who don't properly adhere to directives; • Develops new policies and procedures based on the department's needs at the time.
Analyze Trainer Performance and Reporting: • Reviews and analyzes the reports that are sent by trainers; • Reorganizes trainer tasks and activities based on availability and findings; • Compiles department bonus reports based on trainer performance; • Performs evaluations of training and provide feedback.
Content and Material Development: • Works alongside trainers, Q.A managers and Shift Managers to identify specific needs; • Uses findings to coordinate development of contents and material that will address their areas of opportunity; • Ensures that trainers are properly trained on working with different material; • Adapts existing material to different account situations.
Responsibility: Delivery Deliver training events and learning solutions for multiple and/or more complex curriculums using all mediums including in-class, e-learning, virtual facilitation, and blended. May also deliver new content through new mediums. May contribute to the design of training events and learning solutions. May coach other Learning Specialist Maintain training materials to ensure documentation is current and relevant given market changes and evolution. Track and manage performance in the classroom and, if required, manage transition to team mgr./stakeholder. Follow standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.
Responsibility: Design Employ appropriate learning methodologies to design or update learning products and solutions which meet the needs of the stakeholder. Collaborate with stakeholders and business partners to design or update learning programs that align business needs with training objectives. Design, develop, assess and implement scalable and reusable learning solutions, using multiple tools and methodologies to meet business objectives. Design, develop, assess and implement reinforcement tools and appropriate learning solutions. Recommend and implement enhancements to learning solutions to ensure constant improvements.
Additional Job Description
Position Summary:
The Learning & Knowledge Manager is responsible for the design, development, and delivery of strategic and tactical leadership, management and professional development training programs for CSR. The Training Manager is in charge of administrating the training programs within an account to ensure high level customer experience and client policy adherence.
Telus
Functional Responsibilities
Coordinate Training Delivery: • Identifies areas of opportunity within the account and address them; • Schedules training rooms and trainers; • Provides supervision of courses through trainer/training evaluations and proper feedback; • Monitors course attendance and performance; • Assigns trainers tasks and activities based on availability; • Schedules vacation days and compensation days.
Training the Trainers: • Provides orientation to new trainers; • Shares best practices with the trainers; • Ensures Trainers have the knowledge of the account's procedures and processes; • Sets department rules and expectations.
Enforcing Account Policies and Procedures: • Ensures that the account's and Training standard procedures are being followed properly; • Provides coaching and developing for trainers who don't properly adhere to directives; • Develops new policies and procedures based on the department's needs at the time.
Analyze Trainer Performance and Reporting: • Reviews and analyzes the reports that are sent by trainers; • Reorganizes trainer tasks and activities based on availability and findings; • Compiles department bonus reports based on trainer performance; • Performs evaluations of training and provide feedback.
Content and Material Development: • Works alongside trainers, Q.A managers and Shift Managers to identify specific needs; • Uses findings to coordinate development of contents and material that will address their areas of opportunity; • Ensures that trainers are properly trained on working with different material; • Adapts existing material to different account situations.
Responsibility: Delivery Deliver training events and learning solutions for multiple and/or more complex curriculums using all mediums including in-class, e-learning, virtual facilitation, and blended. May also deliver new content through new mediums. May contribute to the design of training events and learning solutions. May coach other Learning Specialist Maintain training materials to ensure documentation is current and relevant given market changes and evolution. Track and manage performance in the classroom and, if required, manage transition to team mgr./stakeholder. Follow standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.
Responsibility: Design Employ appropriate learning methodologies to design or update learning products and solutions which meet the needs of the stakeholder. Collaborate with stakeholders and business partners to design or update learning programs that align business needs with training objectives. Design, develop, assess and implement scalable and reusable learning solutions, using multiple tools and methodologies to meet business objectives. Design, develop, assess and implement reinforcement tools and appropriate learning solutions. Recommend and implement enhancements to learning solutions to ensure constant improvements.
Additional Job Description
Position Summary:
The Learning & Knowledge Manager is responsible for the design, development, and delivery of strategic and tactical leadership, management and professional development training programs for CSR. The Training Manager is in charge of administrating the training programs within an account to ensure high level customer experience and client policy adherence.
Telus
Other Info
Philippines
Permanent
Full-time
Permanent
Full-time
Submit profile
Telus
About the company
Position Learning services manager | multinational universal bank recruited by the company Telus at , Joboko automatically collects the salary of , finds more jobs on Learning Services Manager | Multinational Universal Bank or Telus company in the links above
About the company