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Learning and Development administrator - dumagueteTTEC

Workplace: NegrosOriental
Salary: Agreement
Work form: Full time
Posting Date: 16/01/2022
Deadline: 16/02/2022

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Learning & Development Administrator
Scope and Responsibilities Overview
The L&D Administrator is responsible for tracking rosters, running reports, course management and other administrator-related duties supporting their assigned program, the organization and over all training process. The L&D Administrator also manages training logistics for their assigned Site. L&D Administrators work with all management and supervisory staff to ensure training compliance, effectiveness of training through the use of Learning Technologies, concrete analytics and balance logistics, resources management and other reporting needs.
Philippines Only: An L&D Administrator who is assigned in one of the Philippine sites is responsible for facilitating First Day Office (FDO) sessions for all new hire employees as well as any pre- and post-administrative tasks involving the FDO. An L&D Administrator is also a designated HCSS representative in the site that they are assigned to.
System Resources
Below are different key systems that are being utilized by L&D Training Administrators:
Learning Technology Systems
TeleTech University:
Learning Technology Solutions (LTS)
Room Booking System (RBS)
Tools
Oracle iProcurement:
SharePoint
TextRecruit
Key Tasks and Responsibilities
TeleTech University System Administration
Create classroom course/section/event for specific client/product/up-training
Attach Post-Event Survey to each newly created classroom based on training policies and or client/program specifications
Assign required eLearning for any client, site, or corporate initiative
Assign monthly overdue Codes/Compliance/Courses
Complete students as training finalizes
Upload, create and/or assign courses, memoranda and assessments as required by clients, programs, sites, departments and corporate
Create log ins for new hires- Temporary or Permanent. May be asked for reactivation and/or resetting of accounts in the absence of SSO process
Review of transcript for troubleshooting
Troubleshooting Course issues
Participate and provide requested User Acceptance Testing and other tests required by TTECHU Team
Administer TTECHU Troubleshooting Process
Run and sends completion reports, test compliance and results, eSignature, Post-Event Survey compliance and results
Maintains accuracy and promotes completion timeliness on the TTECHU Country Compliance Report
Maintains accuracy and promotes completion timeliness on specific completion reports requested by the Program
Send PES Compliance report Weekly, Monthly, Quarterly and Annually
Logistics and Supplies Management
Responsible for Training Room Allocation Management
Administers supplies procurement and distribution for all supported site programs
Maintains records and inventory of supplies being utilized by L&D
Responsible in promoting cost-efficiency measures for supplies
Responsible for collating supplies requisition records and keeping trackers up-to-date
Maintains accuracy and promotes completion timeliness on the following essential reports (frequency may vary depending on needs):
1. Training Room Allocation - as needed
2. Training Supplies Requisition - Quarterly or depending on needs
Facilitation of the First Day Office (FDO)
*Philippines only
Communicate FDO schedules and requirements to ensure that New Hires will be in attendance
Prepare materials needed for the FDO session
Ensure that the class scheduled for the session is in order
Ensure that each FDO attendee has resources available to participate in the FDO activities
Explain the FDO objectives and expectations clearly
Validate compliance and/or proof of requirements presented
Collect, sort, verify, and organize the statutory documents after the session
Determine the compliance output from the FDO session and communicate to partners
Follow through compliance within given timelines and escalate/terminate employment when necessary
Update all FDO trackers efficiently
HCS Site Liaison
Print, sign and distribute PAG-IBIG MPLAF and CLAF to employees, as well other approved documents
Secondary signatory for Philhealth CSF in the absence of a Manager
Release and distribute confidential documents transmitted/prepared by HCS
Obtain new hire details and cascade information based on timelines required
Inform new hires and stakeholders about asset deployment and TCI details
Assist new hires with concerns during onboarding
Basic Qualifications
Strong understanding of TeleTech's business, core values, and goals
Great interpersonal skills in dealing with a diverse population
Open, honest, and empathetic manner when dealing with people
High customer service orientation
Ability to respect and ensure strict confidentiality of customer data
Demonstrates multi-tasking capability and proven success in fast paced environment
Strong attention to detail and desire to follow procedures
Strong verbal and written communication skills
Proficient in English, both written and verbal
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly
Reporting skills
Resilience and the ability to adapt to change when the business calls for it
Preferred Qualifications
Knowledge of the call center business
Basic LMS knowledge and experience
Call center experience in a training environment
Advanced knowledge of MS Office (Excel, Outlook, PowerPoint)
Background with Human Capital services, handling employee relations, or any similar responsibility
Experience with recruitment and new hire onboarding
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com. For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC
TTEC

Other Info

Dumaguete City, Negros Oriental
Permanent
Full-time

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