Learning and Development administrator - cebuTeletech Customer Care Management Philippiness Inc

Job Description : Learning & Development Administrator Scope and Responsibilities Overview The L&D Administrator is responsible for tracking rosters, running reports, course management and other administrator-related duties supporting their assigned Job Description : Learning & Development Administrator Scope and Responsibilities Overview The L&D Administrator is responsible for tracking rosters, running reports, course management and other administrator-related duties supporting their assigned program, the organization and over all training process. The L&D Administrator also manages training logistics for their assigned Site. L&D Administrators work with all management and supervisory staff to ensure training compliance, effectiveness of training through the use of Learning Technologies, concrete analytics and balance logistics, resources management and other reporting needs. Philippines Only: An L&D Administrator who is assigned in one of the Philippine sites is responsible for facilitating First Day Office (FDO) sessions for all new hire employees as well as any pre- and post-administrative tasks involving the FDO. An L&D Administrator is also a designated HCSS representative in the site that they are assigned to. System Resources Below are different key systems that are being utilized by L&D Training Administrators: Learning Technology Systems . TeleTech University: . Learning Technology Solutions (LTS) . Room Booking System (RBS) Tools . Oracle iProcurement: . SharePoint . TextRecruit Key Tasks and Responsibilities TeleTech University System Administration . Create classroom course/section/event for specific client/product/up-training . Attach Post-Event Survey to each newly created classroom based on training policies and or client/program specifications . Assign required eLearning for any client, site, or corporate initiative . Assign monthly overdue Codes/Compliance/Courses . Complete students as training finalizes . Upload, create and/or assign courses, memoranda and assessments as required by clients, programs, sites, departments and corporate . Create log ins for new hires- Temporary or Permanent. May be asked for reactivation and/or resetting of accounts in the absence of SSO process . Review of transcript for troubleshooting . Troubleshooting Course issues . Participate and provide requested User Acceptance Testing and other tests required by TTECHU Team . Administer TTECHU Troubleshooting Process . Run and sends completion reports, test compliance and results, eSignature, Post-Event Survey compliance and results . Maintains accuracy and promotes completion timeliness on the TTECHU Country Compliance Report . Maintains accuracy and promotes completion timeliness on specific completion reports requested by the Program . Send PES Compliance report Weekly, Monthly, Quarterly and Annually Logistics and Supplies Management . Responsible for Training Room Allocation Management . Administers supplies procurement and distribution for all supported site programs . Maintains records and inventory of supplies being utilized by L&D . Responsible in promoting cost-efficiency measures for supplies . Responsible for collating supplies requisition records and keeping trackers up-to-date . Maintains accuracy and promotes completion timeliness on the following essential reports (frequency may vary depending on needs): 1. Training Room Allocation - as needed 2. Training Supplies Requisition - Quarterly or depending on needs Facilitation of the First Day Office (FDO) .Philippines only . Communicate FDO schedules and requirements to ensure that New Hires will be in attendance . Prepare materials needed for the FDO session . Ensure that the class scheduled for the session is in order . Ensure that each FDO attendee has resources available to participate in the FDO activities . Explain the FDO objectives and expectations clearly . Validate compliance and/or proof of requirements presented . Collect, sort, verify, and organize the statutory documents after the session . Determine the compliance output from the FDO session and communicate to partners . Follow through compliance within given timelines and escalate/terminate employment when necessary . Update all FDO trackers efficiently HCS Site Liaison . Print, sign and distribute PAG-IBIG MPLAF and CLAF to employees, as well other approved documents . Secondary signatory for Philhealth CSF in the absence of a Manager . Release and distribute confidential documents transmitted/prepared by HCS . Obtain new hire details and cascade information based on timelines required . Inform new hires and stakeholders about asset deployment and TCI details . Assist new hires with concerns during onboarding Basic Qualifications . Strong understanding of TeleTech's business, core values, and goals . Great interpersonal skills in dealing with a diverse population . Open, honest, and empathetic manner when dealing with people . High customer service orientation . Ability to respect and ensure strict confidentiality of customer data . Demonstrates multi-tasking capability and proven success in fast paced environment . Strong attention to detail and desire to follow procedures . Strong verbal and written communication skills . Proficient in English, both written and verbal . Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos or ability to learn technology quickly . Reporting skills . Resilience and the ability to adapt to change when the business calls for it Preferred Qualifications . Knowledge of the call center business . Basic LMS knowledge and experience . Call center experience in a training environment . Advanced knowledge of MS Office (Excel, Outlook, PowerPoint) . Background with Human Capital services, handling employee relations, or any similar responsibility . Experience with recruitment and new hire onboarding
Monster

Cebu City, Cebu
Permanent
Full-time