learning Administration support (6-months fixed term)ANZ

Be part of a team that values diversity, inclusion, and respect
Come to work for an adaptive, resilient, and socially responsible organisation
Foster strong relationships with key stakeholders
Location: 12f Solaris One Building Dela Rosa St. Makati
Role Type: 6-months Fixed Term & Full time
In the Grow to Perform Tribe, our mission is to help people build the capabilities they need to deliver today, transform the bank, and be future ready. We are focused on creating a great employee experience and this role will play an active part in helping to bring that to life. Within this Tribe, the Always Learning Journey Delivery team is focused on ensuring the delivery of world class learning operations across ANZ's global footprint.
As a member of the ANZ Learning Delivery Services team within Always Learning -Journey Delivery, you will support the end-to-end user experience for Tier 2/Learning Operations ensuring all stakeholders experience quality service.
Your role will focus on the delivery of Tier 2/Case Management and Learning Administration services; with an eye on the continuous improvement of day to day operations.
Your key accountabilities will include:
Providing Tier 2 support for problem diagnosis and resolution
Supporting the resolution of technical/learner issues associated with learning delivery services
Providing input into a knowledge base of Tier 2 cases and resolution action instructions
Managing system access requests for both internal users and external third party learning suppliers
Creating new/updating/deleting course shells within the Learning Management System
Managing course uploads and content linking within the Learning Management System
Generating data extracts using standard published reports with applicable filters as requested
Setting-up subscription reporting (standard and ad-hoc) for stakeholders
Identifying opportunities to continually standardize, streamline, improve and automate learning administrative processes
Ensuring risks and issues are identified, managed and escalated appropriately
Skills, Knowledge & experience
Demonstrated operations experience - essential
Data analytics experience, with an ability to produce ad hoc reports
Experienced with Learning Management Systems (LMS) - Saba is preferred
Attention to detail and ability to follow
Excellent organizational, planning, customer service and presentation skills
Excellent written and oral communication skills
Ability to build strong relationships with team members; and service users
Learning/HR experience (desirable)
ANZ's purpose is to shape a world where people and communities thrive. Our people are proud to help people achieve incredible things - be it buying their home, building a business or saving for things big or small.
ANZ's HR function, known as Talent & Culture (T&C), brings our purpose to life by working with our people to solve the problems of today, and equipping them with skills and experiences to adapt to the challenges of the future. To do this, we've embraced agile ways of working as we focus on delivering better end-to-end experiences for our people.
Our work to build a diverse and inclusive workforce and stronger connection with the community has been recognised by different organizations but this is only the beginning for us. Our T&C people look at the big picture, without dismissing the details, and challenge the status quo to drive positive change.
This is an exciting time at ANZ, we are changing and innovating. Be an agent of change in the recruiting world, apply today!
ANZ

Philippines
Permanent
Full-time