lead Assistant Manager-business leader-leadership and managementEXL Service

Job Description:
Manage teams and ensure quality and productivity targets are met
Motivate team members and control attrition
Interact closely with Onshore management team on all performance objectives
Conduct internal audits if required) on an ongoing basis and take corrective steps where necessary or make incremental improvements
Provide coaching and feedback to team members to enable them to improve their performance
Assist new hires so that they are productive on the floor in the shortest possible time frame
Handle client escalations and communicates strategic actions
Provide inputs on process and system to the team members
Ensure compliance with internal policies and
procedures, external regulations and information security standards. * Collect and provide data required for various internal and external audits
Ensure client reports, scorecards and other related information cascaded to the client is accurate
Effectively manage queue and balancing of work loads
Encourages the team to provide continuous improvement initiatives
Oversee the development of direct reports and that of their team
Responsibilities:Data Analysis and Reporting:Analyze and interpret complex data sets to provide insightful reports for management.Generate regular and ad-hoc reports as per organizational requirements.Ensure data accuracy and integrity in all reports.Database Management:Maintain and update databases, ensuring data consistency and completeness.Regularly review and cleanse databases to eliminate errors and discrepancies.System IntegrationCollaborate with IT teams to integrate MIS with existing systems for seamless data flow.Troubleshoot and resolve any system-related issues affecting data accuracy.Process Improvement:Identify opportunities for process improvement in data collection, analysis, and reporting.Implement changes to enhance efficiency and effectiveness of MIS operations.Communication:Liaise with cross-functional teams to gather data requirements and ensure alignment with organizational goals.Communicate MIS findings and insights clearly to both technical and non-technical stakeholders.Training and Support:Provide training and support to end-users on MIS tools and systems.Address user queries and ensure a smooth user experience.Qualifications:strong leadership skill, 6 months of scorecardAbout Us:EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit .EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.
EXL Service

Philippines
Permanent
Full-time