law360 - Customer relationship specialistRELX

Law360, a LexisNexis company, is seeking a full time Client Relations Specialist (CRS) to join our growing organization. The CRS will serve as the point of contact for our clients/subscribers answering inquiries regarding the Law360 newswire, account information, subscription access requests, free trials, reprints and advertising. This position involves heavy e-mailing and moderate phone coverage. Ad hoc projects assigned as necessary.
This is a great opportunity to learn a business from the ground up and will be a great beginning to your professional career.
Responsibilities include but are not limited to:
· Providing solutions to ensure client satisfaction via telephone and e-mail
· Carrying out daily routines: newsletter distribution, checking voicemails/e-mails, subscription renewals, etc.
· Working with sales team to build pipeline
· Setting up free trial subscriptions
· Escalating issues as necessary
· Creating/Submitting Opportunities for deals created outside the US sales team
· Reporting customer service trends to sales team; share ideas for improvement
· Ad hoc projects as assigned
· Lead management/Qualification
Requirements:
· BA/BS required
· Proficient in MS Office, Google Apps and other commonly used business applications
· Exceptional communication and interpersonal skills
· 1-3 year(s) professional work experience
· Developed customer focus skills
· Impeccable follow up and time management skills and the ability to multi-task
· Ability to handle stressful situations with patience and flexibility
· Excellent attention to detail
· This position is ideal for an entry-level professional with prior sales or customer service experience.
Law360, a LexisNexis company, is an online newswire for business lawyers that covers major litigation, transactions, and regulatory issues. Founded in 2004 and acquired by LexisNexis in 2012, Law360 is a cutting-edge organization and one of the fastest-growing subscription news services in the U.S. Our subscribers include the largest law firms in the U.S. and around the world, in-house counsel at major corporations, and key decision-makers in the government sector.
Law360 offers a casual and flexible work environment, comprehensive benefits (including; medical, dental, generous paid time off, 401(k), tuition reimbursement, and a pre-tax commuter program), and competitive salary.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact [Protected Info] or if you are based in the US you may also contact us on 1.855.833.5120.
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RELX

Iloilo City, Iloilo
Permanent
Full-time