l&d Services specialistMerck Group

Job Description
Work Your Magic with us!
Ready to explore, break barriers, and discover more We know you've got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Key Tasks and Responsibilities:
Deliver efficient, accurate, timely administration services as per agreed KPIs and SLAs
Track and measure service delivery as agreed with the Shared Services Leadership Team against KPIs and SLAs
Actively work to achieve the agreed upon identified performance objectives in alignment with the Shared Services Leadership Team.
Seek opportunities for continuous improvement and provide constructive feedback
Work with the Shared Services Leadership Team to meet agreed training and development goals
Assess if customer requirements are being met effectively
Demonstrate flexibility and adaptability to varying shift or work schedule requirements and operation hours in-order to fulfil real time business requirements
Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work
Ensure that all HR personnel data and sensitive information are kept confidential
Should be exposed to the following HR Delivery Functions by Order of Specialization:
Learning & Development
HR Data Management
HR Reporting
Help Desk and Inquiry support
Qualifications:
Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration or any equivalent degree.
Preferably 3 to 5 Years minimum professional experience specializing in an HR Operations or HR Generalist function from a Shared Services or BPO organization.
Understanding and experience in the use of HR systems and tools (i.e. Learning Management Systems, SAP P40, Success Factors, etc.).
Understanding and experience in the use of Case Management systems and tools (i.e. Service Now, Neocase, etc.).
Adequate experience in using MS Office applications.
Experience in working in a multi-cultural environment.
Applicants must be willing to work in Taguig City and open for flexible working schedule.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!