korean speaking representative ( Customer Service & sales)Admerex Solutions

Handling inbound and outbound customer enquiries utilizing available contact centre systems and programs.
Demonstrating excellence in customer service in all dealings with customers, in accordance with client policies, procedures and values.
Identifying the customer's needs, up sell additional products/services and offer personalized service in line with quality and training directives.
Maintaining efficient control of queues.
Dealing with customer complaints in a professional manner.
Any other duties as reasonably requested by the employer.
Must be proficient in Korean language (writing, speaking & reading)
Average to good English communication skills.
Self-motivated, resilient and able to maintain a consistent standard of customer service over an entire shift.
Able to apply initiative to solve problems and improve work processes.
Able to undertake intensive training in complex products
Maintains awareness of product, system and client changes/updates
Willing to accept feedback and aims to continuously improve and update knowledge and skills
Demonstrated ability to work effectively and efficiently in multiple applications within a windows based computer system.
Recruitee

Mandaue City, Cebu
Permanent
Full-time