Key Account supervisorQIMA

Do you have a fundamental understanding of quality control in Textile, with a clear idea of how various elements of quality control projects and processes work together? Can you be equally efficient in the field and at the office? Do you have the right balance of assertiveness and diplomacy to defuse conflicts and turn problems into valuable learning opportunities? Do you know the difference between good customer service and GREAT customer service?
If your answer is "yes" - we invite you to join our team as a Key Account Supervisor!
The Company
We're a global provider of quality control and compliance services that helps brands and retailers manage their supply chains. Every year, we deliver some 215,000 inspections, audits, and lab tests. QIMA's Operations team is a place where you can grow your technical and management skills - while helping us bring trust to global trade.
Reporting to the Key Account Operations Manager, you will help us do everything to make sure that our key customers are consistently satisfied with our service quality.
The Job
You will be expected to:
Ensure only the best service quality for our key clients, combining your technical expertise with excellent customer care, and allocating dedicated inspector resources
Develop and maintain SOPs and training materials for key clients
Monitor and audit inspectors' performance and work in the field
Conduct first inspections for key clients and weekly inspections for sensitive/high-risk cases
Validate inspections reports for key clients and high-risk cases
Create training materials for dedicated inspectors, and hold regular training for our front-line inspectors and back office staff
Communicate frequently with our key clients and their suppliers, and take quick corrective action whenever issues arise
The Candidate
It could be you, if you have:
- Bachelor's degree in Engineering, Textile, or a similar major
- At least 1 year experience in quality control
- Excellent spoken and written English
It also helps if you are:
- A good negotiator
- Great at mitigating conflict and solving problems
QIMA

Cebu
Permanent
Full-time