Key Account leadNinja Logistics sdn bhd

Job Description : Job Description: The Key Account Lead must maintain a positive relationship with Ninja Van's clients and cater not only to their day-to-day operational needs but as well as to be a quick-response team that handles situations an Job Description : Job Description: The Key Account Lead must maintain a positive relationship with Ninja Van's clients and cater not only to their day-to-day operational needs but as well as to be a quick-response team that handles situations and escalations as they pop-up. He/She is responsible for leading a team of Account Management Associates to effectively manage and develop strong and long-term relationships with a Ninja Van's clients. He/She is also responsible to identify ways to continuously improve processes to ensure the consistent and successful delivery of optimal service, client satisfaction and retention. Responsible Account Management and Growth Build and maintain positive working relationships with accounts. Work closely with internal departments and stakeholders to resolve any operational issues. Retain and grow revenue of assigned accounts through relationship management and identifying opportunities for up-selling and cross-selling of solutions and services. Provide support and act as the link between accounts and Ninja Van. Establishes good business relations with clients by identifying their needs and requirements as well as providing solutions. First-tier problem solvers. Ensure that the process flow of client's parcels are moving seamlessly and these are well-monitored. Account Analysis and Reporting Develop and build regular data and performance reports for clients. Monitor and report performance and service standards for assigned clients Process Structure and Improvement Establish and maintain structure and processes of account management across the team. Identify process gaps within department and drive continuous improvement initiatives. Ensure customer relationship management tools and other business tools are updated on time Developing Others Develop and coach team members to promote their motivation and optimal performance. Learn and share best-practices within area of responsibility Qualifications Bachelor's degree in Management, Business Administration or related field. At least 1-3 years experience in an operations role or account management role. Customer-focused and service-oriented. Proven analytical background. Organized, quick thinking and resourceful to resolve challenges and issues. A passion for working in and managing a fast-paced, collaborative environment. Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks. With relevant product and industry knowledge. Excellent verbal and written communication and a creative thinker. Knowledge in SQL is an advantage. Intermediate to Advanced Skill in Microsoft Excel or GSheets. Submit a job application By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the "Notice") and consent to the collection, use and/or disclosure of your personal data by Ninja Express Tech Philippines, Inc. (the "Company") for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
Monster

Philippines
Permanent
Full-time