Key Account associate (philippines)Meltwater SEA & ANZ

About Meltwater:
Our culture is based on a fundamental belief in people and the potential they possess. Our employees embody the 'work hard, play hard' spirit, and we are lucky to have some of the best and most talented people out there. We pride ourselves on taking great people and helping them do extraordinary things in a dynamic, global environment that fosters positivity, entrepreneurship, and teamwork.
With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. With 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner to over 30,000 of the world's most respected brands which rely on Meltwater to help inform their MarCom strategies and decision making.
About the Department: Enterprise - Client Success
The Enterprise Client Success team works with our premium clients across the SEA region. We are a team of experienced consultants who are proud to be our clients' trusted business partner in using media intelligence and social analytics.
Our mission is to help clients achieve strategic business goals through insights drawn from Meltwater solutions
Role: Key Account Associate (Philippines)
You will work with the Enterprise Account Director to drive strategy, engagement and widespread product adoption through all stages of the client life cycle among 20-40 of our high yield and high potential clients.
What you'll do:
Run the day-to-day with Enterprise clients, ensure the agreed action points are delivered according to the timeline
End-to-end ownership of the portfolio, from implementation and throughout the client journey
Develop a deep understanding of client needs and be able to tie them to specific Meltwater use cases, product features, benefits, and value propositions - and be able to communicate them to client effectively
Empower Meltwater customers to achieve business objectives through the adoption of Meltwater product
Ensure the client solution are setup and maintained the best way possible
Cross-teams collaboration (Sales, Support, Professional services, Product and Engineering) to ensure timely and quality client deliverables
Serve as the internal voice of the customer and advocate for your clients' needs
Relationship management with main users and key influencers
Product expert of Meltwater solutions
Success will be measured by user adoption rate, client satisfaction and portfolio growth
Who You Are:
Bachelor's degree in any specialisation
Currently based in Philippines
1-2 years client facing project management or client servicing experience in consulting, technology, PR/Marketing or relevant industry
Experience and passion in resolving complex issues
Dependable, diligent and self-motivated
Team players with ability to juggle multiple assignments and work in a collaborative environment
Experience with media databases and social media analytics tools is a plus (e.g., Factiva, Cision, Brandwatch, Sprout, Sprinklr, SocialBakers, Google Analytics
What We Offer:
Competitive remuneration package
Career progression & empowerment in your role
Flat hierarchy with diverse, high-performance & collaborative teams
Global presence & a uniquely Meltwater culture like no other
Both flexible work arrangements & vibrant offices with well-stocked pantries
Meltwater Careers Page:
(#LI-ALSG)
About Meltwater
With 20 years of experience in the field of online media monitoring, Meltwater is a global leader in media intelligence and social analytics SaaS solutions - helping to bridge the gap between Public Relations, Communications, and Marketing departments with an all-in-one solution powered by AI-driven insights. Through Meltwater's platforms, our clients are well equipped to stay on top of billions of online conversations and extract relevant insights - allowing them to strategically manage their brands and stay ahead of their competition. Over 30,000 of the world's most respected brands rely on Meltwater to help inform their marketing & communications strategies and executive decision making. With over 55 offices and 2,000 employees worldwide, Meltwater is a truly global partner offering best-in-class support through our local customer success teams.
Our Belief in People
For almost 20 years, Meltwater has maintained a very unique culture based on a foundation and belief in people and the potential they possess, regardless of experience. Our motto? When you have the right people in the right working environment, great things happen. There are 2,000 members of the Meltwater family residing in 55 offices across 25 countries around the world. No matter what office you're in, you'll be surrounded by the best colleagues you've ever had.
Meltwater employees embody the work-hard, play-hard spirit through our 3 core values - Moro (fun), Enere (number one) and Respekt (respect). These founding principles stem from our Norwegian roots and are why Meltwater has been named a Great Place to Work in several markets across the globe. We have high energy, open concept offices that thrive on teamwork and collaboration. We ensure our employees have easy access to management and learn quickly from those around them.
At Meltwater, the average isn't good enough. Our goal is to build a groundbreaking company where our people aspire to exceed their personal expectations. We only promote our leadership team from within the company, and our goal is to facilitate your long-term professional growth.
We keep our entrepreneurial spirit alive within every team and every department - delighting in hard work and relishing the feeling of accomplishment that comes with it.
Culture
Our values are at the core of our culture, and they can be summed up by the acronym MER, which means more in Norwegian. These values are our commitment to our employees and our customers.
Moro ['mo(·)ro]
Norwegian for "Fun." We believe that in order to become successful as a whole, we should all enjoy ourselves. That's why we promote a fun, collaborative working environment.
Enere ['e nðr'e]
Norwegian for "Number One." At Meltwater, average isn't good enough. Our goal is to build a groundbreaking company supported by a thriving culture in which our people aspire to exceed their personal expectations.
Respekt [re'spekt]
Norwegian for "Respect." We believe it matters how a company or an individual becomes number one. Striving to be the best doesn't mean sharp elbows: we should all treat our colleagues and customers with respect and humility.
MER
An acronym for Moro, Enere and Respekt, which creates the Norwegian word "More." We celebrate our victories without losing our drive to improve - whether in reaching personal goals or corporate milestones. Though simple on the surface, our values guide us in everything we do, from how we prioritize our objectives and make decisions to how we clarify expectations and measure our success.
Official Careers Page:
Meltwater Instagram Careers Page:
Meltwater SEA & ANZ

Philippines
Permanent
Full-time