job vacancy for csr - Operations Supervisor with gds experience - earn 50k/monthlyNeksJob Philippines

Description
Job Description:
- Responsible for direct supervision of 15-18 agents
- Responsible for the attainment of client set goals, efficiency targets and overall team performance
- Performs consistent and effective coaching sessions to address performance gaps
- Analyzes agents performance and develops action plan to bridge gaps
- Conducts regular performance management to improve challenged members of the team
Required Skills:
- GDS Experience (Global Distribution System) - 1 year Sabre experience
- Candidates must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
- Open to shifting, flexible in terms of work hours, and working on holidays
- Strong performance management background
- Excellent coaching skills
- Can work under extreme pressure
- Possess above average English written and verbal communication skills
- With demonstrable track record in achieving targets and improving agent performance
- Service and customer-focused
- Strong analytical skills; very detail-oriented
- Strong decision-making and problem-solving skills
- Knowledgeable in call center tools and processes
Please email your resume to *****@neksjob.com with the position as the subject line.
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 1
Language(s): English
Knowledge: Customer service, Team management, Customer Support
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes

₱ 50,000.00 monthly ·  Pasig, National Capital Region ·  Now